Account Administrator
Current● Communicates with Product Planning management and Account Planners on product updates, release scheduling, and changes. ● Support contact for publishers and liaison between publisher and internal departments. ● Reviews and approves required assets for physical/digital software. ● Initiates new item part number creation, set-up and data enrichment. ● Analyzes and resolves publisher account issues. ● Supports continuous process improvement activities to optimize systems and process and to increase productivity. ● Works cross‐functionally with key partners to ensure timely release of new titles and updates. ● Coordinates with customer accounts on their participation in merchandising efforts for digital products. ● Ensure compliance with NOA policies and procedures. ● Assists publishers and developers with system access and usability issues (NCMS, NPT, NDP, NOAPortal).