Cady Murg Email & Phone Number

Nashville, Tn, Us

Nashville, Tennessee, United States

Nashville, Tennessee, United States

Remote executive assistant for a thriving SaaS startup, rapidly acquiring diverse skills and spearheading various critical functions across the organization. Initiated transformative changes by implementing HR tools such as BambooHR, Lattice, and introducing 401K plan, and enhancing security with Drata. Optimized information management with Notion, managed hiring processes and communication, and revamped the interview process. Facilitated executive support for 3 executives and Head of Finance, streamlining schedules and correspondence. •Support for CEO, CTO, CDO and head of finance and operations •Managed calendar, inbox, travel, expenses and any necessary follow ups/ action items. Championed and ran company offsites, 1x per quarter. •Streamlined onboarding and offboarding procedures while improving new hire integration and reducing onboarding time and logistics. •Piloted team retreat, international engagement during COVID consisting of 23+ team members while making decisions on activities and agenda. •Collaborated with cross-functional teams to develop and implement project efficiencies with 10% reduction in project completion times and improved team productivity.

Nashville, Tennessee, United States

Pioneered as the inaugural remote executive assistant for a Netherlands-based subscription assistant firm, collaborating with U.S. and EU executives. Proficiently managed spectrum of personal and business responsibilities for these leaders, ensuring seamless operations. Reinforced 5+ executives on a daily basis. Each executive from distinct companies, I was able to utilize my exceptional multitasking and organizational skills.•Oversaw complex calendars, inboxes, and facilitated seamless travel arrangements, reducing scheduling conflicts.•Spearheaded payroll processing for multiple companies while ensuring accurate and timely payments, leading to reduction in payroll errors. Aligned cross-functional teams through all facets of daily operations.•Orchestrated 20+ events, speaking engagements, and podcast appearances, enhancing company's visibility and outreach, resulting in an increase in event attendance and engagement.

Los Angeles County, California, United States

Launched a thriving E-Commerce venture, passionately devoted to enhancing dog health and well-being. Distinguished as a woman-owned small business. Consistently amplified quarterly sales and strategically fostered key partnerships. Gained prominence in one of the world's largest markets. Fostered customer relationships with rise in repeat purchases, reflecting customer retention rate increase of +50%.•Sustained impactful social media marketing campaigns while amplifying brand visibility and engagement.•Executed rebranding strategy to align with market demand by enhancing brand perception and relevance.•Pioneered and managed strategic business initiatives, streamlining operations for increased efficiency.•Prioritized industry relationships & customer partnerships, harnessing opportunities to drive business success.

Los Angeles, California, United States

Efficiently chaired the administrative operations of two high profile households. Taking charge of diverse responsibilities to ensure their smooth day-to-day functionality. This encompassed overseeing finances, coordinating maintenance, and supervising various tasks related to household management, as well as facilitating scheduling, managing personal appointments, and ensuring the coordination of family events and activities. •Played pivotal role in parents' business by executing ad-hoc administrative duties, including managing calendar, ideas for social media marketing campaigns and enhanced communications with an increase in online engagement.•Steered household financial reconciliation, supervised maintenance work by ensuring cost-effective maintenance of property. Delivered insights needed to analyze performance, identified strategic initiatives.•Coordinated children's care, oversaw after school activities, and orchestrated engaging group get-togethers, fostering an enriched and nurturing environment for family and friends.

Buffalo, New York, United States

Distinguished customer service representative for the largest durable medical store on the East Coast of the United States. Demonstrated exceptional customer service prowess, excelling in both in-person and telephone interactions. Upheld privacy and security regulations established by HIPAA, meticulously documented customer interactions, tracked requests, and reported concerns and inventory requirements to supervisors. •Mastered medical billing processes with 1-year track record of precision.•Cultivated and expanded vendor relationships while diversifying product catalog and securing new product lines.•Customized medical devices with 95% customer satisfaction rate and substantial reduction in product returns.•Enlightened customers weekly on billing procedures, skillfully processed payments.• Facilitated payment option setup, reducing billing-related inquiries and enhancing overall customer convenience.

Buffalo, New York, United States

Charged with addressing customer inquiries about prescription medications, over-the-counter products, and health-related questions while ensuring compliance with privacy and regulatory guidelines. • Ensured systematic and accurate fulfillment of all incoming prescriptions, maintaining 100% orderliness.• Demonstrated exceptional expertise as a pharmacy technician, proficiently filling 500+ prescriptions daily.• Oversaw medical billing and coding processes, recording 98% accuracy rate and timely claim submissions.• Exemplified strict adherence to HIPAA policies, ensuring the privacy and confidentiality of customer information.