Caelan Sweeney Email & Phone Number

Bristol, England, United Kingdom

Haywards Heath, England, United Kingdom

- Customer Behaviour GLM rebuild with +£2.8M forecasted uplift as well as take-up volume and contribution improvement. This process also included end-to-end testing including AB testing, documentation, and full deploy to live alongside another newly updated model. - Reporting using PowerBI formed a large part of my role, having process ownership of.

Haywards Heath, England, United Kingdom

- Data Analysis through KPI tracking including but not limited to contribution, elasticity, retention, and conversion rates. Working also to enhance quotes insights through test quote identification. - Data Production via the processing of externally provided data as well as SAS code production and maintenance for tables such as shopping around.

Brighton, United Kingdom

- Interpersonal Skills: Face-to-face customer service and relationship management with regular positive feedback from customers and management- Leadership: Trusted to manage departments, merchandising, and driving KPI’s such as store credit card openings, email receipt percentage and in-store orders- Teamwork: Excellent positive relationship with.

Brighton, United Kingdom

- Tutoring: Supporting students from various courses and levels at the University with maths related problems

Brighton, United Kingdom

- Leadership: Full responsibility building a team of 5 including recruitment, training, and coaching- Flexibility: Leading a divisional change in the office and regularly switching clients- Communication: Regular public speaking to drive productivity. Customer acquisition with regular positive feedback

Brighton, United Kingdom

- Leadership: Responsible for training new and existing staff and trusted to manage departments- Customer Service: Personally contributed, along with my team for a 100% mystery shopper satisfaction result