Caelan Sweeney Email & Phone Number

Bristol, England, United Kingdom

Haywards Heath, England, United Kingdom

- Customer Behaviour GLM rebuild with +£2.8M forecasted uplift as well as take-up volume and contribution improvement. This process also included end-to-end testing including AB testing, documentation, and full deploy to live alongside another newly updated model. - Reporting using PowerBI formed a large part of my role, having process ownership of reporting insights to support trading decisions. Numerous metrics were reported on that stemmed from quotes, sales, and invites as well as market position, saves, and budget and proved highly effective, having been used by analysts as well as up to executive level stakeholders. - Collaboration with all areas of the business to drive projects forward towards an aligned goal. Being part of a respectful and inclusive environment in hugely important to me and this has been demonstrated here, as well as in past roles.

Haywards Heath, England, United Kingdom

- Data Analysis through KPI tracking including but not limited to contribution, elasticity, retention, and conversion rates. Working also to enhance quotes insights through test quote identification. - Data Production via the processing of externally provided data as well as SAS code production and maintenance for tables such as shopping around, year-on-year, and quotes retrospective. - Agility and Attention to Detail through Rate Change deployment with tight deadlines. This includes writing and presenting proposal papers, documenting and applying changes in Radar, followed by stringent testing and keeping of audit trails.

Brighton, United Kingdom

- Interpersonal Skills: Face-to-face customer service and relationship management with regular positive feedback from customers and management- Leadership: Trusted to manage departments, merchandising, and driving KPI’s such as store credit card openings, email receipt percentage and in-store orders- Teamwork: Excellent positive relationship with stakeholders working together for a beneficial customer experience

Brighton, United Kingdom

- Tutoring: Supporting students from various courses and levels at the University with maths related problems

Brighton, United Kingdom

- Leadership: Full responsibility building a team of 5 including recruitment, training, and coaching- Flexibility: Leading a divisional change in the office and regularly switching clients- Communication: Regular public speaking to drive productivity. Customer acquisition with regular positive feedback

Brighton, United Kingdom

- Leadership: Responsible for training new and existing staff and trusted to manage departments- Customer Service: Personally contributed, along with my team for a 100% mystery shopper satisfaction result