Cael Brown Email & Phone Number

San Francisco, Ca, Us

Princeton Junction, Nj, Us

Handled UX Design, UX Writing, and Graphic Design.Comfortably wore many hats to fill numerous roles in the design process when needed. Partnered diligently with other designers, researchers, and engineers.

San Francisco, Ca, Us

● Ballot Processing: Assisted with ballot sorting and backfolding, ballot extraction, preparing ballots for tabulation, ballot duplication, ballot tabulation, ballot adjudication and remake, and ballot preparation and distribution to poll workers.● Ballot Handling: Opened ballots and prepared them for tabulation; extracted vote-by-mail ballots from envelopes; sorted vote-by-mail and provisional envelopes; prepared polling place ballots. ● Tabulation and Tracking Support: Provided clerical support on ballot tabulation; scanned ballots for tracking; maintained processing logs and reports.● Reporting and Documentation: Provided regular updates and reports to the Ballot Distribution Manager.● Quality Assurance: Ensured quality control and adherence to procedures in assigned sections; sorted vote-by-mail envelopes for record retention.●Clerical Support: Offered general clerical support as needed; assisted with organizing, staging, assembly, and distribution of supplies.

Ie

● Performed market research (consumer marketing and B2B) to assist withcrafting content for a variety of clients.● Contributing writer for various websites, including Summer of Nug,Dank.co, and EcoWaste.● Wrote scripts for viral marketing and explainer videos.●Designed newsletters and social media graphics.●Managed and grew social media accounts and interacted with followers.

Denver, Colorado

Wrote detailed and informative articles. Topics ranged from cannabis advocacy to cannabis tourism. Researched diligently and provided expertise on the subject. Utilized best practices for SEO and occasionally provided accompanying graphics, as well marketing articles across various social media platforms.

San Francisco, Ca, Us

♦Using a POS register system in tandem with a dedicated smartphone app to stage groceries to be delivered to customers throughout San Francisco.♦Analyze and solve problems when they occur while providing shoppers and delivery drivers with an in-store support network.♦Set up and implement promotions that will garner more interest in the business and products.♦Establish long lasting relationships with customers by following business practices and offering exceptional customer service. ♦Accurately documenting and cataloging sensitive customer information.

♦ Responsible for managing all technology-related issues and projects. ♦ Oversee system tune ups, virus removals, software updates, maintenance, backups, and set ups for new devices.♦ Chosen to train and develop colleagues on technology issues and constraints, allowing staff to be more technologically self-sufficient. ♦ Quickly have become a trusted associate to the management staff and have a reputation for maintaining a positive attitude and producing high-quality work.♦ Provide exceptional and personalized service – consistently exceeding all expectations in a very fast-paced environment.♦ Improve service and increase system efficiency by listening to staff needs and resolving complex IT concerns.♦ Cross-collaborate with numerous departments to provide associates hands on assistance with initial training.♦ Determine staff IT needs and provide education to ensure the immediate ability to operate their systems independently.

♦ Oversaw all technology concerns for the company, ranging from repairs and maintenance to product recommendations and equipment/service purchases.♦ Responsible for virus removals, software updates, server maintenance, hard drive backups, setting up new devices, replacing/upgrading components, and network management.♦ Promptly and accurately answered general technology questions and provided guidance regarding the company’s IT needs. ♦ Upgraded hardware and operating systems on all office computers (desktops and laptops) to make them compatible with current office and productivity software. ♦ Upgraded hardware in Windows XP desktops to make them compatible with Windows 7 Professional.♦ Collaborated with Toshiba and Staples to secure 100 laptops at affordable prices two years in row, which were donated to children in foster care; this collaboration led to a recurring partnership. ♦ Researched and selected an email host to fit the company’s needs and set up email accounts/Outlook inboxes for all employees.♦ Managed all computer hardware repairs and maintenance, as well as installed and upgraded all software.♦ Developed excellent relationships and rapport with key technology partners while providing information regarding IT changes to staff and management.♦ Effectively managed contacts and relationships to improve service, improve system effectiveness, and increase overall company satisfaction.

Framingham, Ma, Us

♦ Provided superior customer service, consistently creating sales opportunities and reaching sales goals, while adhering to corporate service standards. ♦ Responsible for modeling and coaching selling behaviors in order to train peers while simultaneously ensuring the department ran efficiently and effectively.♦ Repaired and set up office equipment both in-store and on-site following customer purchases. ♦ Earned a reputation as a trusted tech guru and capable leader by customers and coworkers alike. ♦ Collaborated with customers daily to determine their technology issues and deliver the appropriate solutions.♦ Trained and supervised a team of technology associates, ensuring they were capable of providing excellent customer and troubleshooting services to all clients.♦ Traveled throughout San Francisco setting up and troubleshooting technology in homes, offices, schools, and anywhere else that requested service.♦ Created innovative practices to drive sales and improve work flow, which later were adopted company-wide.♦ Improved store sales and customer service numbers, earning the top spot in the sales district and a place in the top twenty stores throughout the company.♦ Increased the efficiency of tracking orders by integrating technology systems which managed the customer experience.♦ Created sales contest for teams to increase morale and productivity.♦ Turned under-producing employees into record-breaking team members and achieved the highest employee retention within the territory.

Bachelor Of Arts (B.A.), Broadcasting And Electronic Communication Arts

Broadcasting And Electronic Communication Arts