As a Customer Service Representative at Buybetter Nigeria, I use my microbiology background and Zoho CRM expertise to provide professional and timely support to customers. I resolve customer issues by troubleshooting and offering appropriate solutions, and continuously improve the customer experience by incorporating customer feedback and suggestions. I also collaborate with other departments to resolve complex issues and ensure customer satisfaction by following up on resolved issues.Before joining Buybetter, I worked as a Phlebotomist at Healthtracka Technologies and a Laboratory Scientist at PAN-RAF Hospital, where I gained valuable experience in collecting and screening blood samples, attending to patients, and performing various microbiological tests. I have a passion for humanity and a strong commitment to quality and accuracy in my work. I hold a BSc in Microbiology from the University of Uyo Akwaibom state, and I am eager to advance my career and learn new skills in the customer service field.