Primary pharmacy benefits subject matter expert supporting Cigna Pharmacy clients & market segments. Responsible for developing and maintaining relationships with internal stakeholders, clients, brokers/consultants by supporting the medical sales teams with the Cigna Pharmacy Management client retention & growth strategies as well provide expertise with implementation, reporting, and day-to-day service functions

Development and enhancement of new and existing products across several market segments for Horizon BCBSNJ that support the company’s corporate goals. Implements and manages products, serving as the product SME. Researches and refinines existing products and evaluates potential new products for the enterprise. Analyses product performance, utilization and profitability to determine proper intervention and corrective actions when necessary.Analyzes and monitors competition to assure best product positioning and development.Supports information needs of cross-functional teams, including RFPs, that guide and support Horizons strategic mission, goals and initiatives.Performs product maintenance, including continual analysis around product rationalization in support of managing the product portfolio.

Conduct company’s first ever foray into home biometrics testing inspiring creative executions for nationwide campaign launch.Lead a cross-functional team with representatives from privacy, legal, customer service, quality and IT, to mitigate risks, drive operational excellence and maintain profitability through solid product performance.Partner with senior management, national accounts, medical innovation and quality, and sales force to define and document, business requirements, and product specifications. Assures project compliance with regulatory requirements and company Quality System procedures.Conducts qualitative and quantitative research to evaluate and implement product improvements.Oversees key focus group sessions for new product guiding development of condition-specific brand messaging. Act as a subject matter expert for internal stakeholders for ongoing product management.

Identified portfolio gaps and collaborated with sales teams to devise new strategies and produce marketing collateral, sales tools and templates to support the sales effort for a new line of business Introduced internal online / e-learning tool solutions with sound fundamentals of effective learning design. Facilitated product rollout to clients and sales team via broadcast studio, web-conferencing and e-learning modules. Created content for newsletter, corporate website, sales presentations and e-mail campaigns.Facilitated classroom training, train-the-trainer, video conferencing, webinars, and workshop sessions

Orchestrated top quality training of web-based system to client base maintaining a client satisfaction rating of 97% or better.Developed training content for classroom, web-based training, instructional materials, teaching aids, and devices, as well as technical/troubleshooting manuals and user guides.Implemented a tracking mechanism to analyze results of workshops and training programs.