I am responsible for overseeing and optimizing the day-to-day operations of the organization, including, but not limited to, human relation (HR), information technology (IT), sales. I report directly to the CEO and collaborate with the executive leadership team and other key stakeholders to develop and execute operational strategies that drive efficiency, productivity, and sustainable growth. General Duties:1. Strategic Planning: Collaborate with the CEO and executive team to formulate andimplement the organization's strategic goals and objectives. Provide input on operationalstrategies and initiatives to drive business growth and operational excellence.2. Operational Efficiency: Identify opportunities to streamline and optimize operational processes across the organization. Implement best practices, standard operating procedures,and performance metrics to enhance productivity, quality, and cost-effectiveness.3. Subject Matter Expertise: Lead the development of articles, publications, and other material to advance the mission of Maakoko Enterprise. Serve as faculty at training and technical events.4. Team Leadership: Lead a high-performing operations team (HR, IT, and Technical Operations), fostering a culture of collaboration, innovation, and continuousimprovement. Provide guidance, coaching, and professional development opportunities to team members.5. Risk Management: Identify and mitigate operational risks, ensuring compliance withregulatory requirements and industry standards. Develop and implement robust risk management strategies and contingency plans.6. Stakeholder Management: Build and maintain strong relationships with internal and external stakeholders, including government agencies, affiliates, and the Maakoko Enterprise Board ofDirectors. Provide regular reports and updates to the CEO and the executive team on operational progress, challenges, and opportunities.

As a minimum standard comply with relevant laws, regulations, voluntary agreements and agreed commitments to stakeholders taking additional measures where considered necessary to achieve best practice at facilities where products are manufactured, distributed, sold or disposed of. Sound knowledge of quality systems, understanding of human behaviour and occupational health and safety.

Responsible for developing the Quality strategy, policies, processes, standards and systems for the Company and its supply chain to operate within.Develop and sustain the Quality Management System in line with the required industry standards (including: ISO45001 / ISO14001 / ISO 9001), accreditation requirements and business requirements across the organisation through existing and new procedures. Regulate, control and improve the quality of all processes throughout the business and the final product. Manage the audit program to ensure that all nonconformities raised against certification bodies during audits are effectively corrected and independently verified. Embed a culture of continuous improvement throughout the company. Lead the team to achieve quality management system targets for customers and business goals.Key Responsibilities:Strategy and Development• Contribute to the creation and implementation of best practice capacity planning vision, strategy, policies, processes and procedures to aid and improve operational performance• Contribute to new business initiatives and projects and review and communicate the impact on Quality Management Systems (QMS)General and Task Management• Develop the Management Systems strategy and the management arrangements for key milestones, demonstrating solid progress against plan• Manage all external registration requirements to ensure they are met. Liaise with external bodies on all matters relating to registration. Maintain and improve, in line with business needs• Implement all relevant procedures described in the Quality Management System (QMS)• Ensure that all in-house systems and procedures are updated, revised and modified to meet the needs of external certification bodiesPeople Management• Ensure the delivery of the People Strategy within area of accountability• Manage, coach and develop a high performing Quality System team that meets agreed objectives and which delivers best practice results

• Lead the QHSE team to ensure that all products meet regulatory requirements and company standards for quality, safety, reliability, and performance. • Oversee implementation of corrective actions when non-conformances are identified during audits or internally through process improvement initiatives. • Ensure ongoing and continual improvement with regards to Occupational Health and Safety.• Develop, implement, and improve the health and safety plans, programmes and procedures across all three workshops.• Maintain and organise all records, documentation, and other files associated with quality engineering and inspection tasks.• Ensure quality metrics are up to date and accurately reflect the quality performance of the business.• Champion, support and lead quality improvement initiatives.

• Identified non-conformances and conducted near miss and incident investigations, root-cause analysis, and identified personal, workplace and organisational factors for these incidents.• Built and sustained positive internal and external stakeholder relationships to accomplish HSE policy execution plan.• Facilitated the identification of Occupational safety hazards, risks, key undesirable events and the associated preventive and corrective controls.• Prepared reports, proposals, and other documents required by management and regulators.• Oversaw all operations, paying attention to instances of unsafe work practices and giving citations where they occurred.• Participated as member of Safety forums, natural working teams and other groups.• Identified incident and injury trends and recommended mitigating and control measures.• Managed existing health and safety programs to create a safe and risk-averse setting for all employees.• Conducted site inspections on a pre-determined basis to ensure ongoing adherence to all applicable standards and regulations.• Reduced risk and control hazards in 2019 by 25%, by performing site audits to ensure compliance with OHS Act 85 of 1993 standards. • Reduced the injury frequency rate from 4.8 to 2.2 within 12 months by establishing reporting and investigation standards and implementing risk management concepts that led to the elimination of hazards in 2020.

• Yielded investment revenue by skillfully upselling and closing customer sales by driving product benefits around client needs.• Slashed payroll/benefits administration costs 30% by negotiating pricing and fees while ensuring the continuation and enhancements of services.• Established and implemented shop displays, promoting sales and growth.• Implemented hiring practices that formed a diverse workforce, enabling the sales team to expand into previously unreachable markets. • Employed insight client awareness in identifying the customers needs and utilized consultative selling skills in optimizing business opportunities to communicate pricing and service strategies effectively.• Processed customer transactions, exchanges and returns and checked all equipment for damages which decreased returns by 5%. • Served as a point of contact for customer resolution, successfully deescalating 95% of issues without management involvement.

• Delivered sustainable profitability and growth through driving excellence and availability, always focusing on the return on investment, giving strategic direction and offering a clear understanding of the customer's channel management and first-class customer service.• Proficiently managed the coordination of timely food production.• Brilliantly implemented repeat guest recognition programs to build customer loyalty.• Instituted and monitored service and or product upgrades to maintain the company’s competitive edge.• Adhered to regulations of the health department and ensured compliance with alcoholic beverage regulations.• Professionally implemented and conducted ongoing training programs for new and existing employees.• Increased the profit margin of select menu items by 15% by switching to a local supplier with lower ingredient costs.• Reduced variable costs by 7% through tighter controls on overtime expenditures and inventory waste.• Consistently exceeded monthly goals by a minimum of 10% by training FOH staff on upselling techniques and creating a featured food and beverage program. • Maintained an employee retention rate 25% higher than the industry standard through management training programs, periodic performance reviews, and motivational coaching tactics. • Provided extensive health and safety training to all staff members, achieving consecutive thumbs up from the EMM EHPs.

• Successfully coordinated project management tasks, resources, and equipment, as a result, met all deadlines. • Directed 3 teams to work on different projects, ensuring the success of all assigned project modules. • Built upon experiences and relationships with communities in operational areas through quality oversight of targeted metrics. • Streamlined project handling tasks, increasing team, and individual efficiency. • Met an almost impossible deadline, by working through weekends. • Implemented community outreach tasks, as a result, boosted consumer interest.• Improved ties with the sister company, consequently, decreased communication gaps.• Spearheaded and completed Welthungerhilfe - WHH Zimbabwe irrigation Project for small farmers and rural water supplies in Manicaland. • Grew donor base by 70%, through the implementation of core outreach programs. • Received high accolades for exceptional contribution to the organization in a project coordinator role.• Oversaw, inspected and approved production, sourcing and supplying of food for World Vision Zimbabwe (on behalf of the World Food Program and USAID/C-SAFE), contributing to a record 20,485 metric tons of food distribution in a single year. • Named Employee of the year, owing to excellent and consistent contribution to project success.