Caesar Romero Email & Phone Number

El Centro, Ca, Us

Imperial, Ca

• Provides all-round service to customers to ensure effective resolution• Collaborate closely with team to align on strategic and company-wide objectives while serving as point of contact for payments, customer inquiries, complaint resolution• Process applications on new accounts for Commercial Customers and Residential customers, reviewing Articles of Incorporation, Lease Agreements, and Escrow documents• Ensure all audits and security policies are followed by managing data input related to power payment arrangements, account resets and maintenance for credits and misapplied payments• Drive process improvement by actively reviewing previous call recordings and email communication related to customer disputes or discrepancies• Spearhead online social media and website content while promptly responding to customer inquiries via email• Train new employees by shadowing and call monitoring to upskill communication and problem solving to ensure upmost quality and execution

El Centro, Ca

•Directly assisted the Branch Manager with the supervision and performance of the Member Service Representative (Teller) staff and Call Center Representative (CSR).• Built and mentored a team of 12 that provided exceptional member service while creating trajectory for future development•Provided consultative services to members and solved escalated problems, helping with complex member questions or work-related matters.• Opened new checkings, savings, and lines of credits for personal and business members following OFAC guidelines• Acted as department point of contact for transaction and account issues; guided and advised Member Service Representatives and CSRs in the efficient handling of member needs and assisted staff with accurate transactional processes through 1-on-1 coaching and weekly department-wide meetings and trainings• Oversaw and presented quarterly and yearly progress reports to staff for performance review and goal setting; evaluated subordinate job performance through reports, live call monitoring, and call reviewing• Awarded Best Customer Service team (2016) and Best Credit Union in local area the following year (2017)

El Centro, California, United States

• Delivered prompt and accurate, and member service sitting within Customer Service team tasked with collecting, researching, and proactively resolving member issues on personal savings, checking, and lines of credit accounts• Performed account maintenance and processed cash withdrawals, deposits, transfers, and payments to ensure quality standards and exceptional customer experience• Assisted with Roth IRA and IRA contributions and withdrawals and performed checks examinations for identification and endorsement• Collaborated with team members to identify route causes and engaged with Operation leaders to provide calibrated feedback while maintaining the confidentiality of bank records and member information

Imperial Valley

• Accountable for a non-profit track club comprised of students throughout Imperial Valley (El Centro, Brawley, and Imperial) with the primary focus of assisting Junior High, High School and College-bound students individually and in groups across a range of sports (volleyball, basketball, wrestling, swimming, cross country, soccer, baseball, and track)• Designed curriculum and operations to improve student athletic performances by providing strength, agility, and endurance regimens tailored to meet their specific needs.• Analyzed athletic performance while providing unique opportunities for each of athlete to test their athletic ability by organizing track events within and outside of Imperial Valley and the State of California• Prioritized the monitoring of academic performance of our athletes to financially secure the expense involved in being college students with a focus on the building importance of discipline, hard work, commitment and working cooperatively to meet a goal• Established a rapport that encouraged students to seek advice and ask questions; defined principles and instilled important attributes that will help to produce future productive Imperial Valley community members

El Centro

• Mentored and coached student athletes responsible for developing regular practice schedules, organizing practices, sportsmanship and act as team representative to communicate across media, services and organizations• Oversaw a team of 30 and directly motivated team of student athletes to develop themselves across game strategies, techniques and improvements• Worked with athletic director to promote public relations, develop policies and participate in special activities with staff, students and parents

• Planned, organized, and delivered individual and group academic tutoring on a daily basis to underperforming Kindergarten and special needs through 12th grade• Received comprehensive training and leadership opportunities amongst diverse community• Act as role model for students and partnered closely with surrounding staff and faculty to support overall operations and program execution

Hillsboro, Kansas

• Engaged in formal training to provide compliance and maintenance of sports equipment, upkeep, and safe operations of event and related sport facilities at Tabor College• Work with other crew members to assist with a variety of projects, operate large equipment, and perform general tasks assigned by Sports Director