Cristopher Espiritu Email & Phone Number

Philippines

Capacity and Problem Lead for Storage-Manages overall storage array capacity of multiple customers, and performs forecasting to ensure utilization is within acceptable levels.-Performs Root Cause analysis on high severity storage cases and recurring issues. Analyze ticket data to identify which can be automated which in turn contributes to ticket reduction.

Taguig, Metro Manila

• Manages the Customer’s storage environment by delivering exceptional support that gives value to the customer guided by Service Management processes.• Attends crisis calls ensuring strong coverage for storage perimeter, being engaged, and providing insights from a storage perspective that aids in the definitive resolution of the issue.

Taguig City, Philippines

Provides Level 3 8x5 support for Storage technology• Account Champion – Single point of contact for all Issues, Concerns, Escalation, and Service Improvement across the support. Ensuring daily tasks are performed with quality and within contractual SLA.• Knowledge Transfer Lead – Ensures proper transition of support from Onshore to Offshore by creating approved ISO Technical and Process documents. Establishes a healthy working relationship with Onshore team by ensuring collaboration… Show more Provides Level 3 8x5 support for Storage technology• Account Champion – Single point of contact for all Issues, Concerns, Escalation, and Service Improvement across the support. Ensuring daily tasks are performed with quality and within contractual SLA.• Knowledge Transfer Lead – Ensures proper transition of support from Onshore to Offshore by creating approved ISO Technical and Process documents. Establishes a healthy working relationship with Onshore team by ensuring collaboration between the team is smooth and all works are done according to standard.• Tasks -Responsible in managing several SAN storage devices like EMC Clariion, HP XP, HP EVA, and other legacy storage devices, as well as SAN switches. -Performs BAU Storage activities such as Storage provisioning, fabric switch zoning, and resolving SAN related problems. -Manages storage hardware alerts by analyzing the problem and coordinates vendor intervention if needed. -Participates in crisis calls and provide technical recommendations to escalation team. -Ensures capacity management files are updated for an accurate capacity planning report generated by Onshore Delivery Lead. Show less

Taguig City, Philippines

Provides Level 3 8x5 support for Backup and Storage technology• Co-Account Champion – Point of contact for Issues, Concerns, Escalation, and Service Improvement by the Onshore team. Ensuring the team of Level 2s are working according to the agreed standard process and within contractual SLA.• Knowledge Transfer Lead – Ensures proper transition of support from Onshore to Offshore by creating approved ISO Technical and Process documents. Establishes a healthy working relationship with… Show more Provides Level 3 8x5 support for Backup and Storage technology• Co-Account Champion – Point of contact for Issues, Concerns, Escalation, and Service Improvement by the Onshore team. Ensuring the team of Level 2s are working according to the agreed standard process and within contractual SLA.• Knowledge Transfer Lead – Ensures proper transition of support from Onshore to Offshore by creating approved ISO Technical and Process documents. Establishes a healthy working relationship with Onshore team by ensuring collaboration between the team is smooth and all works are done according to standard.• Supported Technology: o Netbackup 5.1, 6.0, 6.5 Show less

* Managing all websites of a multinational company.* Administering Coldfusion server to meet the needs of the dynamic websites.* Responsible in managing proxy scripts and proxy servers.* Perform basic Administration roles in UNIX and Windows environment, and able to work around these platforms when troubleshooting issues.