Chris Fink work email
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A highly accomplished senior leader with a proven history of success in developing high-level strategies that revitalize operations and drive performance improvements in complex business environments. By combining over 30 years’ experience with a deep knowledge of quality assurance, six sigma, disaster recovery, and analytics I support organizations to guide seamless change journeys and ensure customer service excellence. As a passionate leader, I have analyzed and transformed business functions by mobilizing inspired teams and delivering cost saving opportunities. I possess a proven track record in process improvement and as a consequence I have strengthened operational controls, maximized efficiencies, and overcome barriers to continued successful.I am currently open to new and challenging leadership roles, where I can contribute towards organizational growth. If you are interested in hearing more about how I can support you or your business, feel free to connect and let’s discuss!Areas of Expertise:Strategic Planning | Process Improvement | Operational Excellence | Quality Assurance | Disaster Recovery | Cross-Functional Leadership | Analysis | Management | Customer Service | Employee Engagement | Call Centers | Vendor Management | Outsourcing | Performance Improvement | Agile Project Management | Forecasting | Recruitment | Coaching | Organizational Development | Team Building
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Shared Services ManagerEdelman Financial Engines 2021 - 2022Phoenix, Arizona, United StatesI managed both the workforce management and quality analytics teams for the contact center. • Assisted in developing a demand and capacity modeling tool to help with determining FTE needed based on both internal and external demand on the center.• Built a SharePoint online input form for internal business demand requests and determined capacity handling of the engagement center. • Identified lost productivity time via historical and real-time reports. • Provided long-term, short-term and real-time forecasts for the contact center. -
Process Improvement ManagerKellymitchell Group, Inc 2019 - 2020Warrenville, Illinois, United StatesI was engaged to deliver process improvements for the BP global services team and managed projects to stabilize elements of the lubrications. -
Sr. Hrssc Operations & Quality AnalystAdvocate Aurora Health 2015 - 2019I mobilized and coordinated a disperse workforce across Illinois and Wisconsin to deliver contact center dashboards and reports for the HR shared service centers and Leave of Absence teams.Analyzed historic and system data to create a dynamic dashboard and reporting structure and scheduling platform, improving trend analysis, forecasting, and call flow capabilities. -
Quality & Ops AnalystAdvocate Health Care 2013 - 2019Downers Grove, Illinois, United States -
Partner/OwnerMy Clean Energy, Llc 2012 - 2013Moline, Illinois, United StatesI owned a clean energy business and sold energy efficient products and solutions, with management responsibility for a team of contractors.
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Strategic Business Unit ManagerAffiliated Computer Services (A Xerox Company) Jul 2011 - May 2012I spearheaded the development of a new strategic business unit from the ground up, with oversight of 2 operation managers, 8 supervisors, 180 agents, and a departmental budget of $5M in Montego Bay, Jamaica and Nashville, TN
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Resource ManagerSears Holdings Corporation 2009 - 2011Winter Park, Florida, United StatesI increased service level interval hit rates by 140% through the effective management of workforce adherence and payroll containment for a call center -
Operations ManagerWyndham Vacation Ownership 2008 - 2009I designed and delivered advanced training and performance incentives, increasing CSAT scores by 5% and exceeding all 4 KPI goals across 7 direct and 75 indirect reports. -
Senior Manager – Customer Information ServicesLea County Electric Cooperative, Inc. (Lcec) 2006 - 2008North Fort Myers, Florida, United StatesI transformed an underperforming function into a world-class customer service call center and awarded the 2007 Chartwell ‘Best Practices’ Customer Service Award for drastically improving processes and communications. -
Quality ManagerUnited Healthcare 2002 - 2004Albuquerque, New Mexico, United StatesI developed continuous improvement policy and quality initiatives, implementing processes to quickly analyze quality trends at multiple centers. -
Customer Service Supervisor / Project CoordinatorW.W. Grainger 2000 - 2001Lincolnshire, Illinois, United StatesI supervised the customer service team for the TotalMRO business unit, working with staff and customers in utilizing the new business structure. Performed data audits on incoming data prior to going live on customer web site. Worked with vendors directly on any cleanups needed. -
Quality ManagerAmeritech 1996 - 2000Chicago, Illinois, United StatesI created and managed the regional customer quality database, reporting information to call centers and management.Created the online form used by quality auditors to capture audits. Performed data scrubbing prior to creating reports to eliminate duplicate audits, as well as cleanup bad data. -
Biomedical Equiment TechnicianUs Army 1987 - 1992
Chris Fink Skills
Chris Fink Education Details
Frequently Asked Questions about Chris Fink
What is Chris Fink's role at the current company?
Chris Fink's current role is Highly Experienced Senior Leader | Veteran | Process Improvement | Strategic Planning | Operational Excellence | Quality | Growth.
What is Chris Fink's email address?
Chris Fink's email address is ch****@****ail.com
What is Chris Fink's direct phone number?
Chris Fink's direct phone number is +140749*****
What schools did Chris Fink attend?
Chris Fink attended St. Ambrose University.
What are some of Chris Fink's interests?
Chris Fink has interest in Football, Exercise, Sweepstakes, Nascar, Home Improvement, Reading, Sports, Watching Auto Racing, Golf, Home Decoration.
What skills is Chris Fink known for?
Chris Fink has skills like Call Centers, Leadership, Management, Process Improvement, Customer Satisfaction, Customer Experience, Team Building, Customer Service, Analysis, Operations Management, Workforce Management, Call Center.
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Chris Fink
Marketing Strategist & Partner @ Fannit.Com | Partner @ The Med Spa AgencyGreater Saginaw-Midland-Bay City Area -
1afphq.org2 +170322XXXXX
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2uwosh.edu, gmail.com -
Chris Fink
Mesa, Az6yahoo.com, gmail.com, cat.com, cat.com, caterpillar.com, dexcom.com -
3securitiescapital.com, uvt.us, uvt.us2 +147943XXXXX
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