Project/Program Manager III

Monitored the daily operations of editors and analysts of the Legislative Team based in Manila and Iloilo; supported the North America Editorial Operations migration plan by ensuring smooth transition of new content to REPH; facilitated process improvement projects in the team; helped stakeholders make better decisions through effective data gathering and analysis; implemented cost efficiency initiatives through resource hybridization, cross-skilling, and hiring interns and operations generalists

Developed training modules, assessments, and certifications for newly transitioned State Net processes; facilitated new hire trainings, cross-trainings, and brown bag sessions that increased awareness of the different processes of State Net teams; provided production support during SN teams' peak season; successfully implemented process improvements in collaboration with State Net Operations

Spearheaded internal trainings to support the professional development goals of members and align them with the REPH strategic priorities

Performed E2E processing of regulation texts and agency documents; facilitated process knowledge calibrations; successfully implemented process improvement projects; regularly maintained documentations and internal trackers; delivered analyst and new hire trainings as SME; provided timely feedback to level 1 editors and third-party keying vendors

Edited US regulation texts and other agency documents; resource person for more than half of the jurisdictions transitioned to REPH; shared best practices with new hires and tenured members to improve individual and collective work efficiency