Caroline Oliveira Email & Phone Number

Brazil

Assist in planning and quality management of multiple global projects that follows Agile, Waterfall or hybrid methodology. Assure project is achieving budget, timeplan and scope and has proper artifacts created and archived (project charter, project management plan, architectual document, quality assurance checklists). Moderate meetings and ensure safety, security and legal topics before each milestone achieved and gain stakeholders and project team approval. Support in budget forecast, hour planning and timeplan. Run monthly reports to track hours and costs booked. Analyze KPI results and identify the needs of improvements.

IT Q2C professional end to end. Pricing and quote proposal, compose contracts solutions for infrastucture services. Audit contract terms and conditions and relevant processual documents. Operate deal registration using SAP and Salesforce. Manage customer accounts billing and invoicing, knowledge of recurring revenue recognition, reconciliation and customer dispute resolution. Actively run and operate queries. Assist with PWC audit to validate compliance and improve process. Provide audit support for all revenue status (billed, unbilled, deferred, reserves). Knowledge of RPA application within the QTC process. Iteration Manager activities, daily standups, monitoring KANBAN, moderate monthly retrospective and measure KPI metrics and elaborate monthly presentation.

ITS GTS/Security Q2C professional end to end. Bid proposal, pricing and quote proposal, compose contracts solutions for IS services projects. Experience with contract terms and conditions audits. Operate registration using SAP and Salesforce. Managing accounts billing and invoicing, reconciliation and customer dispute resolution. billing and invoicing customers, reconciliation of invoices e customer account. Assist PWC audit the process documents to validate compliance. Agile methodology, Iteration Manager activities, daily standups, managing FIFO github, monthly retrospective and showcase preparation using Mural.

IT services billing and invoicing customers, reconciliation of invoices e customer account. Audit process and documents to validate if in compliance. Agile methodology, Iteration Manager activities, daily standups, managing FIFO github, monthly retrospective and showcase preparation.

Pós-Graduação Lato Sensu - Mba, Project Management, 9,64

Bachelor Of Business Administration (B.B.A.), Administração De Empresas