• Following-up orders with vendors, customers, and internal parties to ensure customersatisfaction and on-time delivery.• Arranging sample developments and submission to customers for approval.• Assisting in the Product Development process to ensure that products meet customers’ vision for the design, quality, and budget.• Maintaining strong business relationships with vendors for product development andproduction.• Providing solutions and support to ensure smooth production and manufacturing process. Monitoring the shipment and logistics.• Monitoring and recording the raw material costs to offer insight during price discussions.• Being the first point of contact for clients and vendors, handling and tracking theirinquiries.

Monitoring activity on the company’s online B2B booking systems to gain insight andoffer solutions and suggestions to clients.• Sorting and recording all Helpdesk communication to relevant pipelines, creating andassigning tasks using Streak CRM, and resolving the ones assigned to me.• Contacting hotels, airways, railways, and other travel suppliers worldwide via email andphone to quickly resolve complex disputes and re-confirm bookings to maximize guestsatisfaction.