-Proven track record of leading global teams to deliver exceptional customer experiences through the delivery of support and SaaS services, including onboarding, training, professional services, customer support, customer success management, renewals, cross-selling/upselling, and advocacy-Skilled in collaborating with cross-functional teams, including Product Management, Development, Industry Experts, Sales, and Consulting, to drive revenue growth and customer retention-Demonstrated ability to achieve revenue and margin targets while managing costs and continuously improving processes-Experience driving customer retention initiatives, such as upgrades and SaaS migration programs, through effective collaboration with consulting, sales, and renewal teams-Contributed to the strategic development of Customer Success teams and effectively overseen global teams as needed

-Successfully managed and enhanced the Corporate and Consumer Product and Services portfolio, including value-added services for fixed and mobile infrastructure and wholesale access products and services-Led the development and deployment of fixed and mobile data services, including WiFi and fixed mobile access, as well as cloud services infrastructure and IoT solutions-Oversaw all TTG Datacenter investments and operations in Turkey, including the management of multiple locations-Responsible for the investment and operations of Turk Telekom Consumer devices, including xDSL modems and fiber home gateways-Led Turk Telekom R&D group activities and successfully developed custom solutions for different business segments by combining off-the-shelf products with partner ecosystem

-Developed and implemented successful marketing and sales strategies to meet or exceed sales and margin targets with customers-Built and maintained strong relationships with sales organizations to educate, support, and maximize product, service, and solution sales-Facilitated effective communication and collaboration between customers, R&D, Sales, and Solution Teams to drive business growth-Analyzed product and service specifications and developed creative business proposals and quotations to meet customer needs-Evaluated new or improved technologies based on customer feedback and industry trends to anticipate future customer demands-Maintained a strong understanding of the competitive landscape and forecasted markets, business volume, and market share

-Focused on the development and deployment of innovative telemedicine, data security, and M2M products-Conducted thorough analysis of product/market fit, including cultural, ethical, technical, and legal factors, to successfully launch products in Turkey-Analyzed risks associated with market trends, economy's outlook, and production lead times to ensure the longevity of the business-Developed successful business models based on cost structure and targeted revenue streams-Built end-to-end M2M architectures, including hardware/software frameworks, to drive business growth-Established strong partnerships with technology partners and global manufacturers to drive business development-Provided exceptional account management, presales, and sales support to customers

-Successfully ensured the effectiveness and efficiency of business operations, including R&D activities and projects, for Telco accounts-Managed sales, presales, project management office, and professional services teams to drive business growth-Demonstrated strong financial management skills with P&L responsibility, including detailed sales planning, pipeline management, and sales and demand forecasting-Led new business development efforts and successfully managed regional strategic partners and vendors-Played a key role in the successful IPO process for Kron in May 2011

-Built and successfully managed a software development team of 40 engineers-Conducted thorough product requirement analysis and effectively managed resources, including effort estimation, allocation, and balancing, to drive project success-Provided support to Telco Account Management, Sales, and Business Management teams, including bid management-Led sales and business development efforts, including the successful negotiation of complex, custom contracts for hardware, software, and professional services-Created a comprehensive software portfolio for telecommunication companies' network management needs

-Provided expert IT consultancy services for major IP transformation, triple play, and IPTV projects in the region-Led the integration and demonstration of end-to-end IP networking solutions, transforming networks to full IP-based architectures for key projects, including IPTV projects for Wind Italy, Vodafone Italy, and KPN in the Netherlands, as well as an IP transformation project for Belgacom Belgium

-Led the full product life cycle for the development of end-to-end network management systems for access networks for national and international telecommunication companies-Managed software design and development efforts for major projects, including Turk Telecom's xDSL project in Istanbul, IP-MPLS Proof of Concept Tests in Ottawa, NMS development for Avici Systems in Boston, IP-MPLS Local Development in Istanbul, and provisioning for Maroc Telecom in Rabat

-Conducted in-depth research on software requirement analysis, architecture design, coding, verifying, software design patterns, and web service frameworks

-Developed and maintained software applications that ran on network servers and devices, collaborating with cross-functional teams to ensure smooth and efficient operation-Contributed to the design and implementation of new features and functionality to improve performance and reliability of software systems