A professional interpreter/translator plus 10+ years of experiences in sales and customer service. Champion in B2B/B2C international sales and well known of Asia/Australia market. Love new challenges and thrive to success in every aspects.超过10年以上世界500强公司的工作经验,专业的中英文双向翻译,曾参与过多次使团/商贸代表团的口译及会议经验。杰出的B2B/B2C销售及客户关系代表。
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Office ManagerOpenopen Nov 2021 - PresentMelbourne, Victoria, Australia -
InterpreterBass Coast Shire Council 2017 - Dec 2021* Responsible to organize the event and meet & greet delegations visiting from China, including Chinese government officials and business delegates from various industry. * Simultaneous interpreting during official meeting and negotiate on behalf of council when appropriate.* Translate all council’s Chinese & English brochures, memo, notices, announcement etc for the public and business partner. Also responsible to draft the content of above documents when necessary.* Liaise and coordinate with all stake holders of visiting delegations and business partner prior the meeting in order to make the most appropriate arrangements. Act as the point of contact for all inquiries, tasks including but not limited to phone calls, emails, official letters etc.* Showing the delegates around the council’s territory and meet with local businesses. Assist both party to initiate business dialogue and closing deals. Participating business fairs to engage prospects that might benefits the council and regional businesses. -
Key Account ExecutiveBloomberg Lp Jun 2013 - 2015Singapore* Handle the key account and service the clients of Bloomberg terminal from AsiaPac region.* Provide superior customer service to Bloomberg’s client (B2B and B2C) over phone and email. * Liaise between the client and internal departments staffs where appropriate and necessary.* Constantly reach out to new prospect and existing Bloomberg’s client to identify their needs and recommend the appropriate services.* Verify, research and resolve client’s issue using proprietary company software and database, provide the client with solutions to their inquiries and issues.* Assist the senior manager in weekly team meeting contents and coordinates with team members on new procedures and trainings.* Visit the client’s company to provide training and workshop from time to time to reinforce their knowledge towards the product and collect feedback for future improvements. -
Senior Service SpecialistApple Jun 2010 - 2013Singapore* Outline and perform all pre/post sales service for corporate clients and negotiate the contract details with their corporate purchaser or account manager.* Handling escalations and 2nd level pre/after sales support for both corporate and consumer clients.* Assist in training new hires and refreshment courses for team members, as well as external partners and clients* Assist in marketing campaign and events, such as promotions and sales event, both internal and external* Participate in various user acceptance test (UAT) project and actively involve by providing value able feedback and suggestions for new product and services improvements.* Acting team leader and performs all team leaders’ responsibilities. Including but not limited in reports, roster, performances review, meetings and materials preparation, presentation etc.
Frequently Asked Questions about Cageon L.
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Cageon L. works for Openopen
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Cageon L.'s current role is Bass Coast Shire Council.
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