Conducted thorough investigations into incidents and alerts utilizing New Relic, minimizing downtime and optimizing system performance.Monitored and managed incidents and alerts, ensuring prompt resolution to operational issues.

Developed automation scripts to streamline shift notification and a data migration script for Clickhouse, improving operational efficiency.Provided timely technical support to internal and external customers.

Collaborated with developers to test PEGA platform functionalities through end-to-end and regression testing of new APIs.Participated in the testing process to ensure the quality and functionality of newly developed features.

Created new test cases to automate testing processes, enhancing test coverage and reducing manual effort.Collaborated with operations teams to test new features and fixes, ensuring smooth deployment.

Managed and supported 3D Secure authentication applications for domestic and international markets.Ensured secure payment processing by managing SSL certificates for card providers (Visa, etc.) across multiple banks.Maintained and supported Java applications and servers for SaaS systems in various environments.Contributed to security compliance by participating in PCI-DSS, PA-DSS, and PCI-3DS certifications.Played a key role in the 3D Secure 2 authentication upgrade project and migration from IBM WebSphere to Apache Tomcat.Monitored system health and performance using diverse monitoring tools.Trained new hires on application support procedures.

Assisted international customers with successful integration to SaaS systems.Participated in testing new bank integrations with processors (Visa & Mastercard) and provided support to development teams during new release testing.