• Reported directly to COO as a member of the agency’s executive team.• Restructured IT department to encompass Help Desk, Voice and Data Networking, Mobile Services, Electronic Health Information Systems, Electronic Medical Records (EHR / EMR) and Applications design/support and Data Analytics. • Implemented initial transition to the latest version of current EHR application consisting of an entire redesign of the system.• Provided leadership and acquired new talent to expand the team from 3 to 17, creating various technical levels allowing for inter-departmental growth.• Led HIT team during massive agency growth of supporting 400 staff to 1100, 6000 clients to 11,000 and covering an expanded market from 5 counties to 12 with 23 separate locations.• Implemented monitoring systems, policies and procedures to ensure integrity of application data, network security, network performance and backup systems.• Implemented new helpdesk and asset management system and setup appropriate support contracts and Business Associate Agreements with vendor.• Negotiated contracts with ATT FirstNet to become the first Mental Health agency utilizing the FirstNet Band 14 network prioritized for First Responders only.• Reconciled contracted services with Verizon resulting in an annual cost savings of ~$600,000/yr.• Spearheaded grant to receive funding for Network services and equipment via OUSF/ HCF resulting in ~$1.6M in Network services and $1.3M in networking equipment.• Rebuilt network data center and VMs from scratch after recovery from cyber attack. Instituted NextGen firewalls, multiple VLAN segmentation for all networks, redesigned application deployment to reduce vulnerabilities• Transitioned to an on-prem Hyper-Converged platform and began transition to cloud services to reduce local processing overhead and governance.• Reviewed and managed governance of network and systems security and policies to ensure compliance with HIPAA and HITECH.

• Work with HIT team in defining priorities for system enhancements based on Agency objectives, roadmap and user needs. 
• Analyze current system implementation, business and user needs, and provide system feedback. 
• Lead requirement development sessions, facilitate technical requirements review, and participate in requirements 
elaboration process. 
• Lead execution of deployment and training for various enhancement projects. 
• Identify issues, risks and develop mitigation plans. 
• Develop project management plans, project plans and transition plans. 
• Assist with business development activities, such as proposals, capture, account teams, whitepapers, conferences, 
and/or other thought leadership materials. 
• Perform engagement management responsibilities, including performance reviews, task delegation, project 
scheduling, project financials and quality reviews. 
• Meet with decision makers, systems owners, and end users to define system requirements and desired functionality 
of each system. 
• Develop customizations for software products/applications for future enhancements. 
• Evaluate systems as they relate to the business needs of new service lines and develop customizations or new functionality to fit new department's needs. 
• Work with cross functional teams to develop and design data integration between all enterprise software systems. 
• Proactively seek methods to improve performance of agency software systems and provide reports to management 
recommendations and alternatives for such improvements.

• Promote Health IT high customer service satisfaction throughout the organization and promote team accountability and responsiveness to all end users and key stakeholders for the organization.• Promote IT best practices; leverage established key industry relationships to provide insight from various institutional healthcare, hospital, and enterprise systems in infrastructure design, data management, and application development.• Manage Health IT staffing, including recruitment, supervision, scheduling, development, evaluation; promote team work with an environment of collaboration, accountability, and enhanced customer service. • Develop business case justifications and cost/benefit analyses for Health IT spending and initiatives. Review performance of Health IT systems to determine operating costs, productivity levels, and upgrade requirements.• Possess keen awareness of data and processes to provide insight to achieve operational, clinical, and financial organizational objectives.• SME for Practice Management, Revenue Cycle, Electronic Data Interchange (EDI), and electronic health record and health information systems.• Ensure compliance with IT regulations and regulatory guidelines such as HIPAA and PHI management• Design, develop, and deploy automated reporting systems and tools including: operational dashboards, key performance indicators, outcomes and performance reports.• Apply project management and system development life cycle expertise to all technology implementation initiatives.• Formulate and deploy long-term strategic plans for acquiring and enabling efficient and cost-effective information processing and communication technologies.• Ensure data conversion, universality, and compatibility through standard HL7 interface or database migration.• Specialize in Echo’s Clinician’s Desktop/ Visual Health Record and Revenue Cycle Manager deployment, operation and troubleshooting.

• Work with HIT team in defining priorities for system enhancements based on Agency objectives, roadmap and user needs.• Analyze current system implementation, business and user needs, and provide system feedback.• Lead requirement development sessions, facilitate technical requirements review, and participate in requirements elaboration process.• Lead execution of deployment and training for various enhancement projects.• Identify issues, risks and develop mitigation plans.• Develop project management plans, project plans and transition plans.• Assist with business development activities, such as proposals, capture, account teams, whitepapers, conferences, and/or other thought leadership materials.• Perform engagement management responsibilities, including performance reviews, task delegation, project scheduling, project financials and quality reviews.• Meet with decision makers, systems owners, and end users to define system requirements and desired functionality of each system. • Evaluate systems as they relate to the business needs of new service lines and develop customizations or new functionality to fit new department's needs. • Work with cross functional teams to develop and design data integration between all enterprise software systems.• Proactively seek methods to improve performance of agency software systems and provide reports to management recommendations and alternatives for such improvements.

Mélange Health Solutions offers empowering child, family, and adult counseling services to help families and individuals achieve their full potential.Our compassionate professionals offer an array of services including psychotherapy, Christian-based counseling, in-home family counseling, marriage and family therapy, and youth and adolescent coaching.Founded in 2002, with operations in Charlotte and Raleigh-Durham, North Carolina, the mission of Mélange Health Solutions is to promote the wellness of our clients by providing an array of services that optimizes physical, mental and spiritual well being. Serving over 350 active clients and families, the Mélange vision is to become the premier provider behavioral and lifestyle enhancing integrative health solutions.

• Reporting to the CEO, responsibilities include planning, directing, and coordinating the development, implementation, deployment and operation of information systems and technology solutions to support the business’ needs. Sr. Systems Administrator• Project management and implementation of Alphaflex software - AlphaFlexCMS Management System for Mental Health Providers for Managed Billing Solution, Electronic Health Record EHR/EMR and Practice Management System PMS• Involved with support of internal and external clients for all HCIT functions.• Project Management of EMR application, Clinical applications and Billing/Coding applications.• Involved in compliance meetings to ensure standards and regulation requirements are met.• Manage all technology assets and services to include network, software, hardware.• Design, implement and monitor standard protocols for IT security and risk management and provide staff training and support. • Manage vendor relationship for all technology such as: network, data, voice security, SaaS. • Backup and disaster recovery plan and management.• Oversight of telephone, voice mail and all related voice systems and services. • Management of portable electronic equipment used by the organization including mobile phones, PDA, laptops. • Manage and maintain inventory all equipment, software and service agreements. • Manage all service contracts for all equipment and services. • Coordination of all outside technology services, vendors and internal staff support to help in the operation of information technology. • Provide and manage help desk support services to staff. • Responsible for evaluating and recommending new systems to support the organization’s operations and strategy. • Responsible for advice on long term planning of current and new systems.

• Provide network engineering design, implementation and desktop support to customers using the latest technologies. • Support multiple customer wireless networks to include Cisco Networks.• Deployed and supported Windows Server at multiple customer locations.• Deployed software/hardware firewalls to ensure data security and intrusion prevention and malware protection.• Specialties include design, implementation and troubleshooting data and telecommunications networking systems. • Installed PBX, voicemail systems to include VOIP systems.• Expertise in network analysis, design, implementation and support.• Provide technical training and support to end users.

• Responsibilities include management of daily customer and network installations, maintenance of network equipment, repair of network circuits and equipment. Other duties include budgetary and administrative functions as related to supervised areas. Supervised 10 technicians.• Assured the timely and accurate installation of services at customer and network locations.• Performed and managed the installation, integration, configuration management, cutover and maintenance of telecommunication and data services.• Handled all processes of work planning, coordination and performance of site preparation, equipment installation, test cutover and acceptance.• Managed all maintenance and repair service activities. • Day-to-day management of the central office.• Managed the day-to-day activities of the technical staff.• Managed operational budget associated with the central office.• Overall responsibility for the tools and vehicles assigned to the office.• Frequent customer contact when assisting the sales force with customer issues.

• Troubleshot various types of computer printer circuit boards down to the component level and replace defective parts.• Strong working knowledge of all printed circuit board test processes required for PC assemblies.• Demonstrated ability to analyze process problems and rework boards. • Ability to read and comprehend technical documentation (routing reports, prints, schematics, equipment manuals) • SMT soldering

• Installed, troubleshot, repaired and maintained telecommunications equipment.• Completed request for new service, determined method for installing service and need for equipment change and modification. • Tested trunks, links and installed communications circuits.• Provisioned Central Office communications equipment through T-1 links with RF microwave backhaul