Carol Herold, Cptd Email & Phone Number

Lead and direct the learning strategy for the clinical operations and provider segments.

Tamarac, Fl

Planned, designed and implemented the training delivery strategy for the Census Questionnaire Assistance Program.

Greenwood Village, Co

Leader of global healthcare training, quality assurance and compliance programs. Responsible for the strategy, execution and governance of programs that support various healthcare clients including health plans, PBMs, chronic care management, after hours triage and more.ResultsDeveloped competency-based training program for a health plan that decreased over-payment of claims by 2%.Designed and executed the Medicare Compliance Program that resulted in $9 million contract with a PBM.Collaborated with a vein treatment service provider to evaluate/improve sales training program and increased sales by 6%.Led effort to implement and launch software solution for after hours triage program resulting in safer patient outcomes.

Boca Raton, Fl

Director of the Learning and Quality Development departments. Responsible for planning, designing and executing programs that attracted and supported premier healthcare and pharmaceutical industry clients. ResultsCredited with building the Training and Quality Development department from the ground up including developing the department infrastructure, policies, procedures and processes, developing course curriculum, establishing the quality monitoring and auditing program and hiring and developing the team.Pioneered pharmaceutical inside sales program with top pharma company for top 3 drug resulting in multi year, multi-million dollar revenue stream. Developed and implemented inside sales training program that increased close rate by 11%.Created blended, competency based, manager onboarding program that increased retention by 8%.Awarded 1 year client contract worth over $1 million based on employee training and auditing strategy for a new drug.