-Design, create, maintain new and existing content for process-heavy tasks across 5 teams that support 150 employees-Consult internally with team leaders regarding training needs, performance gaps, process improvement, and change management-Run reports on learning management system usage to send to department leaders for engagement and data analysis-Plan and implement blended eLearning and ILT for new hire onboarding, conducting discussion, and facilitating activities-Record, edit, and upload videos for micro-learning on learning management system-Iterate on MVP content design from PDF form to a more pleasing design to increase engagement-Create and send out surveys to learners to evaluate their learning experience-Manage and maintain relationships with team leaders and learners-Collaborate with LSAs supporting different lines of business to strategize in creating cross-functional, centralized learning to ensure more effective and efficient creation and delivery of training

-Created Salesforce reports compiling quality data for 125+ employees-Designed, tested, and implemented quality audit forms on Google Sheets to present to Salesforce engineers to implement new quality audit process aligned with KPIs and team goals-Performed quality audits at a 3.5% statistically significant sample for multiple tasks-Trained incoming quality assurance coordinators on department tasks and quality audit processes

-Analyzed and evaluated new sales for approval against thorough policy -Created and updated new accounts on multiple platforms with wildly different functionalities-Updated Salesforce records to ensure they reflect correct and most up to date information-Trained restaurants on the phone for receiving orders using multiple transmissions and provide customer service

-Team member on National Deals Team involving quality assurance of a heavy volume of deals and merchants requiring extra attention to ensure quality and accuracy of deals.-Wrote and edited fine print on deal coupons-Copy edit for write-ups-Validated and vetted deal details and prepared Salesforce records by compiling information to go live on the website-Developed ideas for improving productivity and quality of deals on site

My English cohorts and I founded a literary magazine as a result of frustration for not being heard as undergraduates. We built the magazine from the ground up, including a blog that is updated regularly, a Facebook page with which we connect with current and potential readers, and a .pdf style magazine available free online.

Setting up stage, chairs, and all necessary requirements for various events. Macro and micro janitorial work. General repairs for the venue. Customer service during events.

Update Facebook page as marketing tool; write blog entries; create calendar events for website using html; attend and report events

Tutored weekly, provided residents with campus resources, created and designed bulletin boards and door decorations monthly, wrote incident reports, dealt with regularly occurring nonsense

Wrote and sent grocery orders. Managed the night crew upon absence of primary night crew chief. Threw stock independently and with a team of crew members. Provided customer service when necessary.

Paid jackpots using computerized system, balanced cashier paperwork, personally responsible for $1 million in cash and chips

Oversaw all cage cashiers and transactions, operated casino banks using triplicate paperwork and computerized systems, provided service to casino guests, personally responsible for $12 million in cash