Customer Success Director
Current
Nov 2024 - Present
AeroLeads people directory · profile
Cai Thomas Email & Phone Number
Customer Success Director @ Complexio | Foundational AI
at
Complexio
1 work email found
@cybsafe.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Success Director @ Complexio | Foundational AI
Location
London, England, United Kingdom
Who is Cai Thomas? Overview
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Quick answer
Cai Thomas is listed as Customer Success Director @ Complexio | Foundational AI at Complexio, based in London, England, United Kingdom. AeroLeads shows a work email signal at cybsafe.com and a matched LinkedIn profile for Cai Thomas.
Cai Thomas previously worked as Customer Success Director at Complexio and CS Mentor at Stackd. Cai Thomas holds Bachelor’S Degree, Business Administration And Management, General from University Of Bath.
Company email context
Email format at Complexio
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{first}.{last}@cybsafe.com
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Profile bio
About Cai Thomas
At Complexio, we are on a mission to change the way people use computers as we build a new category called Foundational AI (FAI). Our technology helps companies by leveraging their whole company data to automate hundreds of complex recurring tasks. Our FAI approach cuts through the noise of today's AI agency hype - driving tangible ROI by taking a secure and effective approach to automate recurring tasks.----Professionally, I'm an AI and cybersecurity advocate energised by the challenge of building category-leading companies. With over a decade in customer success, sales, and consulting within B2B technology, I have honed my expertise in cultivating high-performing teams and helping businesses realize tangible value from their technology investments.In my spare time, I’m a family man, try-hard triathlete, and sailor-in-training ⛵🏃🚴♂️🏊♂️-Foundations set with a First-class Hons BA from the University of Bath, and being a PRINCE2® practitioner. Skilled in Challenger and MEDDPICC sales frameworks, and well-versed reporting via Salesforce, HubSpot and many CS tools. I also mentor tech professionals, VCs, and startups - helping them chart growth strategies.
Listed skills include Customer Service, Marketing, Management, Time Management, and 15 others.
Current workplace
Cai Thomas's current company
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12 roles
Cai Thomas work experience
A career timeline built from the work history available for this profile.
Cs Mentor
Current
Jun 2024 - Present
Head Of Customer Success
Responsible for all post-sale revenue - expansion and recurring renewals - and building a team of customer trusted advisors as CybSafe expanded from EMEA to NAMER. Enterprise partnerships across Financial Services, Legal, Insurance, Retail and Healthcare. Logos include HSBC, Credit Suisse (UBS), Barclays, Moody's, Hiscox, New York Life, John Lewis, Thales, FNZ, KPMG, FCA, NHS.
Jul 2022 - Oct 2024
Head Of Account Management
Joined to level-up customer growth motion - structuring and executing on expansion revenue opportunities, including hiring team of AMs.
Jun 2022 - Jul 2022
Global Account Management Lead
Spun out of CS team as the first official Account Manager responsible for global expansion revenue.Led Account Management motion - hiring and strategy as part of global GTM team - built high-performance teams across NAMER, EMEA & APAC.
Mar 2021 - Jun 2022
Enterprise Customer Success Manager
Responsible for Tessian's most valuable ICP logos; in size and reputation (global banks and law firms).Led CS scale initiatives across EMEA and NAMER, including: QBR/EBRs; Customer advisory board; 1:many enablement sessions; high/low-touch lifecycle value; Exec Sponsor prog; customer champion network; renewal risk mitigation and churn retros; customer health dashboard (Gainsight).Spear-headed staff and customer enablement sessions during global expansion across NAMER (San Francisco office expansion, SDR/AE training) & APAC (Sydney growth, APAC customer roadshow).
Jun 2019 - Mar 2021
Customer Success Executive
Dedicated CSM for strategic customers within Tessian's ICP (Legal, Finance, Insurance), including World leading financial institutions and magic circle law firms.Owned end-to-end customer journey, from onboarding and value delivery, through to renewal, expansion and advocacy. Recognised for best-in-class territory NRR and record-setting quota attainment.
Jan 2019 - Jun 2019
Head Of Partnerships
Led partnerships team and supplier relationships w/ Europe's largest telcos and security companies.Responsible for supplier contract negotiation and relationship management, and driving sales enablement for internal teams and partners.
Jun 2017 - Jan 2019
Technology Consultant
Post internship consultancy graduate scheme. Completed Accenture's "High performance delivered" scheme, including crash-course training in Bangalore, India - receiving certificates in Technology Project Management and Salesforce Management.Involved in several £multi-million projects representing Accenture for global blue-chips. Played roles as BA Analyst, Consultant, Project Manager and QA tester.Experienced tech transformation and value delivery across a number of sectors, including Telco (Vodafone & O2), FMCG (Reckitt Benckiser), MoD (Babcock).
Jan 2016 - Jun 2017
Aug 2015 - Jan 2016
Jan 2014 - Jul 2014
Jul 2012 - Jan 2013
1 education record
Cai Thomas education
-
University Of Bath
FAQ
Frequently asked questions about Cai Thomas
Quick answers generated from the profile data available on this page.
What company does Cai Thomas work for?
Cai Thomas works for Complexio.
What is Cai Thomas's role at Complexio?
Cai Thomas is listed as Customer Success Director @ Complexio | Foundational AI at Complexio.
What is Cai Thomas's email address?
AeroLeads has found 1 work email signal at @cybsafe.com for Cai Thomas at Complexio.
Where is Cai Thomas based?
Cai Thomas is based in London, England, United Kingdom while working with Complexio.
What companies has Cai Thomas worked for?
Cai Thomas has worked for Complexio, Stackd, Cybsafe, Tessian, and Fluidone.
How can I contact Cai Thomas?
You can use AeroLeads to view verified contact signals for Cai Thomas at Complexio, including work email, phone, and LinkedIn data when available.
What schools did Cai Thomas attend?
Cai Thomas holds Bachelor’S Degree, Business Administration And Management, General from University Of Bath.
What skills is Cai Thomas known for?
Cai Thomas is listed with skills including Customer Service, Marketing, Management, Time Management, Analysis, Project Management, Microsoft Excel, and Sales.
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