Cai Thomas Email and Phone Number
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At Complexio, we are on a mission to change the way people use computers as we build a new category called Foundational AI (FAI). Our technology helps companies by leveraging their whole company data to automate hundreds of complex recurring tasks. Our FAI approach cuts through the noise of today's AI agency hype - driving tangible ROI by taking a secure and effective approach to automate recurring tasks.----Professionally, I'm an AI and cybersecurity advocate energised by the challenge of building category-leading companies. With over a decade in customer success, sales, and consulting within B2B technology, I have honed my expertise in cultivating high-performing teams and helping businesses realize tangible value from their technology investments.In my spare time, I’m a family man, try-hard triathlete, and sailor-in-training ⛵🏃🚴♂️🏊♂️-Foundations set with a First-class Hons BA from the University of Bath, and being a PRINCE2® practitioner. Skilled in Challenger and MEDDPICC sales frameworks, and well-versed reporting via Salesforce, HubSpot and many CS tools. I also mentor tech professionals, VCs, and startups - helping them chart growth strategies.
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Customer Success DirectorComplexio Nov 2024 - Present
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Cs MentorStackd Jun 2024 - PresentLondon, Gb -
Head Of Customer SuccessCybsafe Jul 2022 - Oct 2024London, London, GbResponsible for all post-sale revenue - expansion and recurring renewals - and building a team of customer trusted advisors as CybSafe expanded from EMEA to NAMER. Enterprise partnerships across Financial Services, Legal, Insurance, Retail and Healthcare. Logos include HSBC, Credit Suisse (UBS), Barclays, Moody's, Hiscox, New York Life, John Lewis, Thales, FNZ, KPMG, FCA, NHS. -
Head Of Account ManagementCybsafe Jun 2022 - Jul 2022London, London, GbJoined to level-up customer growth motion - structuring and executing on expansion revenue opportunities, including hiring team of AMs.
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Global Account Management LeadTessian Mar 2021 - Jun 2022Boston, Massachusetts, UsSpun out of CS team as the first official Account Manager responsible for global expansion revenue.Led Account Management motion - hiring and strategy as part of global GTM team - built high-performance teams across NAMER, EMEA & APAC. -
Enterprise Customer Success ManagerTessian Jun 2019 - Mar 2021Boston, Massachusetts, UsResponsible for Tessian's most valuable ICP logos; in size and reputation (global banks and law firms).Led CS scale initiatives across EMEA and NAMER, including: QBR/EBRs; Customer advisory board; 1:many enablement sessions; high/low-touch lifecycle value; Exec Sponsor prog; customer champion network; renewal risk mitigation and churn retros; customer health dashboard (Gainsight).Spear-headed staff and customer enablement sessions during global expansion across NAMER (San Francisco office expansion, SDR/AE training) & APAC (Sydney growth, APAC customer roadshow).
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Customer Success ExecutiveTessian Jan 2019 - Jun 2019Boston, Massachusetts, UsDedicated CSM for strategic customers within Tessian's ICP (Legal, Finance, Insurance), including World leading financial institutions and magic circle law firms.Owned end-to-end customer journey, from onboarding and value delivery, through to renewal, expansion and advocacy. Recognised for best-in-class territory NRR and record-setting quota attainment.
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Head Of PartnershipsFluidone Jun 2017 - Jan 2019London, England, GbLed partnerships team and supplier relationships w/ Europe's largest telcos and security companies.Responsible for supplier contract negotiation and relationship management, and driving sales enablement for internal teams and partners. -
Technology ConsultantAccenture Jan 2016 - Jun 2017Dublin 2, IePost internship consultancy graduate scheme. Completed Accenture's "High performance delivered" scheme, including crash-course training in Bangalore, India - receiving certificates in Technology Project Management and Salesforce Management.Involved in several £multi-million projects representing Accenture for global blue-chips. Played roles as BA Analyst, Consultant, Project Manager and QA tester.Experienced tech transformation and value delivery across a number of sectors, including Telco (Vodafone & O2), FMCG (Reckitt Benckiser), MoD (Babcock). -
Growth LeadOrdoo Aug 2015 - Jan 2016Bath, Somerset, GbUniversity spin-out, seed stage start-up -
Business AnalystAccenture Jan 2014 - Jul 2014Dublin 2, IeUniversity placement student, 6 months
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Sales Operations AnalystL'Oréal Jul 2012 - Jan 2013Paris, FrUniversity placement student, 6 months
Cai Thomas Skills
Cai Thomas Education Details
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University Of BathGeneral
Frequently Asked Questions about Cai Thomas
What company does Cai Thomas work for?
Cai Thomas works for Complexio
What is Cai Thomas's role at the current company?
Cai Thomas's current role is Customer Success Director @ Complexio | Foundational AI.
What is Cai Thomas's email address?
Cai Thomas's email address is ca****@****ure.com
What schools did Cai Thomas attend?
Cai Thomas attended University Of Bath.
What are some of Cai Thomas's interests?
Cai Thomas has interest in Education.
What skills is Cai Thomas known for?
Cai Thomas has skills like Customer Service, Marketing, Management, Time Management, Analysis, Project Management, Microsoft Excel, Sales, Selling, Marketing Strategy, Powerpoint, Teamwork.
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