Caiden Mathieson Email & Phone Number

Bendigo, Victoria, Australia

Bendigo, Australia

Bendigo, Australia

Responsibilities:• Managing, maintaining and monitoring of all critical production systems and infrastructure including VMWare/Hyper-V virtualisation, hosted firewall, cloud-backup and management platforms.• Development, testing and implementation of new hardware and software technologies with a focus on multi-tenanted solutions and ensuring the highest levels of systems and infrastructure availability• Liaise with vendors to cultivate relationships, learn about new technologies and their implementation• Produce complex change documentation and complete all works involved on critical production systems safely and securely• Provide Level 2 & 3 support and documentation to enable frontline teams • Interface with other teams within the organisation in order to impart knowledge, encourage growth and educate on proper processes while ensuring they are adhered to• Create and enforce cybersecurity procedures for PCI certification and ensure highest-level of security is applied and maintained on critical systems • Analysing and diagnosing time-heavy business processes and workflows in order to script and automate time-consuming processes• Provide out-of-hours support on call for internal and customer systems.

Bendigo, Australia

Responsibilities:• Provisioning and implementation of customer services, including but not limited to virtual servers, MPLS VPN networks, firewalls, cloud-based backup, wireless infrastructure and enterprise anti-virus solutions.• Maintain and administer internal corporate and customer network, server, cloud and end-user-desktop environments, as well as troubleshoot complex problems pertaining to each• Monitor critical business systems to ensure peak efficiency and problems are swiftly dealt with• Complete integrity and health checks on cloud backup system as well as restoring of files• Spearhead the creation and deployment of Windows 10 based corporate SOE along with the distribution of new hardware while maintaining asset control• Thoroughly document all work to enable others to complete difficult tasks with ease• Assume managerial responsibilities when team leader was on leave or unavailable• Manage and complete projects and tasks with efficient time management and use of ticketing systems• Provide out-of-hours support on call for internal and customer systems.

Bendigo, Australia

Responsibilities:• Desktop and Server support and administration for both internal and external client systems including Windows Operating Systems, Active Directory, Group Policy, Exchange 2010/2013 and Terminal server administration • Administration and maintenance of firewall, networking, spam filtering equipment and virtualisation platform• Provide guidance and support via telephone and remote sessions• Implementation of client-wide endpoint management and documentation systems• To interface and collaborate with managed service providers to resolve faults

Bendigo, Australia

Responsibilities:• Assist customers with issues pertaining to University systems and troubleshoot desktop computer issues whilst upholding a high level of customer service.• Administer and maintain multi-domain Active Directory environment• Diligently complete service requests and incidents and manage workload via ticketing systemGather information to be provided for escalation to next-level teams for resolution

Bendigo, Australia