Dingyu Cai Email & Phone Number

Canterbury & West Coast, New Zealand

• Maintain, monitor and improve IT infrastructure for managed services (SaaS) customers• Server administration of Windows and Linux platforms to satisfy BAU and projects• Manage/design/update infrastructure with IaC methodology• AWS Site Reliability Engineer role to manage infrastructure and solution deployment with CI/CD• Handle monitoring and alerting to deliver high availability services• Incident management and change management• Improve BAU operations and project… Show more • Maintain, monitor and improve IT infrastructure for managed services (SaaS) customers• Server administration of Windows and Linux platforms to satisfy BAU and projects• Manage/design/update infrastructure with IaC methodology• AWS Site Reliability Engineer role to manage infrastructure and solution deployment with CI/CD• Handle monitoring and alerting to deliver high availability services• Incident management and change management• Improve BAU operations and project deliveries with scripting and automation skillsProjects and achievements• Build up and deploy Kaweka SaaS solution in AWS. Design most of the Ansible automation for Windows servers from scratch.• Migrate Southern Cross SaaS solution from on-premises to AWS. Re-factor monitoring to suite centralised metric monitoring with Prometheus for AWS SaaS customers.• Build and deploy Digital Front Door (DFD) solution for Southern Cross.• Build and deploy Northern Region NCHIP SaaS solution as the first NZ SaaS customer hosted in AWS.• Lead and implement CentOS upgrade and migration.• Lead and implement iCinga upgrade and migration. Show less

Christchurch, New Zealand

• Provide end-to-end ownership of L1 and L2 support and application advice of customer calls and emails for a global customer base• Perform client installations and troubleshooting services for customers• Provide remote technical support, system support and database support• Ensure response times are met, quality and completeness of service are at planned levels, and tracking and documentation are completed according to procedure•… Show more • Provide end-to-end ownership of L1 and L2 support and application advice of customer calls and emails for a global customer base• Perform client installations and troubleshooting services for customers• Provide remote technical support, system support and database support• Ensure response times are met, quality and completeness of service are at planned levels, and tracking and documentation are completed according to procedure• Build and maintain excellent interpersonal rapport with customers and distributors• Health care systems integration (HL7, DICOM)• Project coordination and implementation Show less

Auckland, New Zealand

• Supervising local IT operations team• Providing 2nd and 1st level IT support in MS Windows environment• Virtualization administration (Citrix & VMware)• ERP support (SAP B1)• BI analysis and reporting (Cognos) & SQL reporting (MS SQL)• Business analysis and change management (Agile)• Involving and implementing IT projects by cooperating with global IT teams• Vendors management

Shanghai, China

Same as above

Shanghai, China

• Providing local and remote support to end users of GCN offices on a variety of issues in MS Windows environment within prescribed SLA• Providing system administration including Active Directories, Exchange, ERP, etc• Responding to telephone calls, emails and personal requests for technical support• Documenting, tracking and monitoring incidents and requirements with ITIL management tool (ServiceNow) to ensure a timely resolution• Cisco IP phones and video conferencing… Show more • Providing local and remote support to end users of GCN offices on a variety of issues in MS Windows environment within prescribed SLA• Providing system administration including Active Directories, Exchange, ERP, etc• Responding to telephone calls, emails and personal requests for technical support• Documenting, tracking and monitoring incidents and requirements with ITIL management tool (ServiceNow) to ensure a timely resolution• Cisco IP phones and video conferencing support• IT Training• Providing backup support to other regional IT staff• IT assets management Show less

Shanghai, China

• Providing IT support and troubleshooting in MS Windows environment• Maintaining and administrating computer workstations, LAN, WAN and peripheral equipment• IT training for interior employees• Researching and implementing IT related solutions to meet requests of development and other departments• IT budgeting. Planning and executing IT procurement• Maintaining and building relationships with vendors

Shanghai, China

• Provide help desk support to internal end users• Manage and monitor computer systems and network performance• Maintain and develop corporate websites (Joomla, CSS & PHP). Manage and upgrade web servers• Distribute patches, updates and hot fixes for servers and workstations• IT procurement. Maintain and build relationships with suppliers and vendors

Shanghai, China

Responsibilities and Achievements:• Setup and configure the Siemens switch network management system• Install and administrate hardware, OS, domain, LAN, network services such as FTP and Web• Configure Cisco routers and switchesProjects:• Sep. 2004 ~ Feb.2005, taking part in No. 9.1 project of Anhui Mobile, with responsibility for commission Siemens BTS• Feb. 2005 ~ Aug. 2006, with responsibility for commission Switch Command of SSMC, taking part in several projects… Show more Responsibilities and Achievements:• Setup and configure the Siemens switch network management system• Install and administrate hardware, OS, domain, LAN, network services such as FTP and Web• Configure Cisco routers and switchesProjects:• Sep. 2004 ~ Feb.2005, taking part in No. 9.1 project of Anhui Mobile, with responsibility for commission Siemens BTS• Feb. 2005 ~ Aug. 2006, with responsibility for commission Switch Command of SSMC, taking part in several projects around China mainland Show less