Dingyu Cai Email & Phone Number

Canterbury & West Coast, New Zealand

• Maintain, monitor and improve IT infrastructure for managed services (SaaS) customers
• Server administration of Windows and Linux platforms to satisfy BAU and projects
• Manage/design/update infrastructure with IaC methodology
• AWS Site Reliability Engineer role to manage infrastructure and solution deployment with CI/CD
• Handle monitoring and alerting to deliver high availability services
• Incident management and change management

Christchurch, New Zealand

• Provide end-to-end ownership of L1 and L2 support and application advice of customer calls and emails for a global customer base
• Perform client installations and troubleshooting services for customers
• Provide remote technical support, system support and database support
• Ensure response times are met, quality and completeness of service are at planned levels, and tracking and documentation are completed according to procedure
• … Show more
• Build and maintain excellent interpersonal rapport with customers and distributors

Auckland, New Zealand

• Supervising local IT operations team
• Providing 2nd and 1st level IT support in MS Windows environment
• Virtualization administration (Citrix & VMware)
• ERP support (SAP B1)
• BI analysis and reporting (Cognos) & SQL reporting (MS SQL)
• Business analysis and change management (Agile)

Shanghai, China

Same as above

Shanghai, China

• Providing local and remote support to end users of GCN offices on a variety of issues in MS Windows environment within prescribed SLA
• Providing system administration including Active Directories, Exchange, ERP, etc
• Responding to telephone calls, emails and personal requests for technical support
• Documenting, tracking and monitoring incidents and requirements with ITIL management tool (ServiceNow) to ensure a timely resolution
• Cisco IP phones and video conferencing… Show more
• Cisco IP phones and video conferencing support

Shanghai, China

• Providing IT support and troubleshooting in MS Windows environment
• Maintaining and administrating computer workstations, LAN, WAN and peripheral equipment
• IT training for interior employees
• Researching and implementing IT related solutions to meet requests of development and other departments
• IT budgeting. Planning and executing IT procurement
• Maintaining and building relationships with vendors

Shanghai, China

• Provide help desk support to internal end users
• Manage and monitor computer systems and network performance
• Maintain and develop corporate websites (Joomla, CSS & PHP). Manage and upgrade web servers
• Distribute patches, updates and hot fixes for servers and workstations
• IT procurement. Maintain and build relationships with suppliers and vendors

Shanghai, China

• Responsibilities and Achievements:
• Setup and configure the Siemens switch network management system
• Install and administrate hardware, OS, domain, LAN, network services such as FTP and Web
• Configure Cisco routers and switchesProjects:
• Sep. 2004 ~ Feb.2005, taking part in No. 9.1 project of Anhui Mobile, with responsibility for commission Siemens BTS
• Feb. 2005 ~ Aug. 2006, with responsibility for commission Switch Command of SSMC, taking part in several projects… Show more Responsibilities and Achievements: