Caila Kelley Email & Phone Number

San Diego, Ca, Us

San Diego, Ca, Us

Paradise Valley, Arizona, United States

In my position at Shapiro Plastic Surgery, I played a pivotal role in creating a seamless experience for our patients, managing everything from check-in to check-out for 50-100 patients per shift. I streamlined the paperwork process and patient flow, ensuring operational efficiency while maintaining precise electronic medical records (EMR). My role involved coordinating provider schedules, addressing patient inquiries, and working closely with medical representatives from renowned companies like Allergan, Galderma, and Merz, organizing meetings and events and managing product orders to keep our clinic well-stocked and running smoothly. On the front lines of communication, I handled over 75 calls per shift, booking appointments, answering questions, and ensuring patients received timely responses. I upheld the highest ethical standards, especially regarding patient privacy, ensuring full compliance with HIPAA regulations.Key Accomplisments:• Oversaw front desk operations and optimized workflows for a team of one surgeon, three nurses, and three medical aestheticians, significantly improving clinic efficiency.• Fostered a welcoming and safe environment that boosted patient comfort and confidence during surgical and non-surgical procedures, contributing to increased patient satisfaction.• Conducted thorough patient consultations, clearly explaining procedures, benefits, risks, and expected outcomes, helping patients make informed decisions and feel reassured.• Led post-operative care efforts by providing detailed recovery instructions and resolving concerns, which resulted in improved recovery outcomes and enhanced patient trust.• Managed inventory for seven medical-grade skincare lines, ensuring optimal stock levels and driving additional revenue through expert product recommendations.• Built strong patient relationships, leading to a higher rate of referrals, increased revenue, and lasting patient loyalty through exceptional service.

Milan, Lombardy, Italy

• Shadowed physicians in pediatric oncology and radiology, observing outpatient visits, biopsies, suture removals, wound irrigation, ultrasounds, CTs, and neurological exams.• Reviewed scans and radiology exams with physicians, learning to identify signs of benign versus malignant lesions, tumors, and distinguishing conditions like melanoma from osteosarcoma.• Gained insights into patient selection for various interventions and tumor removal techniques to ensure optimal outcomes and prevent recurrence.

Milan, Lombardy, Italy

Scottsdale, Arizona, United States

At lululemon, I was delivering personalized shopping experiences that built authentic connections with our guests. I assisted guests with product education and recommendations and helped them find the perfect items tailored to their needs. I also managed point-of-sale (POS) operations efficiently, handling card transactions, cash, returns, and exchanges with accuracy. Working in the company’s second-largest storefront, I consistently upheld lululemon's high service standards, ensuring every guest felt welcomed and cared for.Key Accomplishments:• Created an inclusive and welcoming atmosphere, delivering top-tier customer service from the moment guests entered the store, in line with lululemon’s gold standard.• Enhanced profitability by offering personalized shopping experiences and tailored product suggestions that met the diverse needs of our customers.

Cruz Bay, St John, Us Virgin Islands

During my time at La Tapa, I was at the heart of creating memorable dining experiences. I managed seating arrangements and coordinated 20 to 40 phone reservations per shift, balancing server workloads to ensure smooth service flow and high guest satisfaction. By maintaining an elegant dining atmosphere and ensuring tables were properly set, I upheld the restaurant's standards of cleanliness and presentation. I also worked closely with the kitchen and service staff to ensure prompt, high-quality service, stepping in as needed to enhance the overall dining experience.Key Accomplishments:• Effectively orchestrated seating and scheduling for one of the island's busiest restaurants, managing to seat 200 to 300 guests per shift and ensuring a seamless dining experience.• Handpicked to manage private events, including hosting former President Bill Clinton, demonstrating a commitment to exceptional service and reliability.

Cruz Bay, St John, Us Virgin Islands

Bachelor Of Science - Bs, Pre-Medicine/Pre-Medical Studies, Graduate (Summa Cum Laude)

Key Modules: Human Anatomy & Physiology, Genetics, Microbiology, Organic Chemistry, Psychology, Health Communication Academic Honors.

Bachelor Of Arts - Ba, Global Health, Graduate (Summa Cum Laude)

Key Modules: Global Health Care Systems, Population Health Policy, Medical Anthropology, Applied Medical Ethics

High School Diploma

Activities and Societies: National Beta Club, Friends of Red Dog Farm Club

Education record