Cailee Gates Email & Phone Number

Greater Chicago Area

Excelled in maintaining Michelin Star services standards of food and beverage operationsResponsible for all service-oriented decision making between the Executive Chef, captains, sommeliers, back waiters and the rest of the support staff to enhance the guests’ experienceSelected to represent the restaurant at several off-site eventsInteracted daily with Executive Chef and management team to help maintain a positive, functional and high-quality restaurant

Greater Chicago Area

Executed daily menu presentation with remarkable ability to distinguish knowledge and methods of preparation of Japanese cuisine, exotic fish, A5 Wagyu beef, beverages, and other quality itemsServed a high volume of 200+ customers, ensuring prompt and courteous attention and was entrusted with important clients and large groups while encouraging overall customer and team supportExtensive knowledge of Front and Back of House operations Perform all support staff roles; barback, busser, food runner, expeditor, drink runner at moments notice to ensure the quality of service is exceeding for 150+guests Communicate and coordinate with Executive Chef and Sous Chef as well as managers and servers to provide luxury service of food and drinks

Greater Chicago Area

Coordinate with Executive Chef and five line cooks of 600+ food orders being prepared in timely fashion on a daily basis, prioritize all orders as they are sent into kitchen. Oversee quality and visual presentation before food orders go out to the dining room. Organize and run food to tables/guests between 3 floors efficiently, also ensuring that tables/guests have the proper mise en place to consume food dish. Describe each food dish with 3 variables or components while placing dish on table.

Greater Chicago Area

Ensure satisfaction for 400+ guests on a daily basis by accommodating requests for private events, service standards, and accessibility needs. Clear and set tables with proper ware, linens, condiments, and other supplies.Maintain 300 reservations on OpenTable, connecting with individual guests to note allergies, special occasions, VIPs, etc.

Greater Chicago Area

Preformed up to 3 positions during each shift; food runner, dining room attendant, cashier, delivery/takeout orders. Serviced up to 100+ guests daily, ensuring satisfaction by guiding guests through food menu and service experience that Chef Bill Kim implemented.

Greater Chicago Area

Promoted and sold 100+ admission tickets of downtown Chicago tour to international and domestic tourists daily. Communicated to all employees at 13 different positions throughout city along with mobile and base management of all information that affect the operations of tour. Trained 10+ international employees each summer of proper tour operations, money handling, safety, communication, and general surroundings.

Greater Chicago Area

Make sure guests are being taken care of and the department looks great at all times. Surprise and delight the guests with consistent, quality products and service. Ensure a fresh and appealing display by checking codes, rotating products and removing out-of-date products. Maximize team potential through effective and proper procedures for guest check out, handling of tenders, use of tares, sales of alcoholic beverages, and use of PLUs and UPCs. Handled check outs up to $700.

Greater Chicago Area

• Ensured customer satisfaction during the duration of visit • Maintained cleanliness and kept sanitary practices • Replenished food items displayed and stocked supplies

Greater Chicago Area

Managed reservation book of 10+ parties on nightly basis by accommodating special requests/needs. Coordinated the flow of 50+ guests in small dining room to ensure servers could exceed guests expectations of quality of service. Executed quality service to 6 tables, approximately 18 guests at a time by participating and evoking the guests interests in the restaurants food and beverage menu.

Bachelor'S Degree, Hospitality Food And Beverage Management

Activities and Societies: International Club

Education record

Diploma, Fine/Studio Arts, General

Education record

Activities and Societies: Ambassadors Club, School Mascot, Varsity Swim Captain