As a Community Manager, I successfully installed our property systems such as RealPage Products and BlueMoon, while streamlining setup operations and enhancing efficiency. I implemented standardized leasing processes for our teams, fostering professional development and significantly improving leasing results. To boost community visibility and engagement, I organized leasing events, executed targeted outreach marketing, and leveraged social media strategies. My efforts not only drove traffic but also maintained our proforma leasing goals throughout the lease-up phase. By the time I departed, our community was trending at 85% occupancy, reflecting the positive impact of my initiatives.

As a Community Manager, I built and led a dynamic lease-up team in the day-to-day operations of a conventional apartment community to ensure a high level of prospect/resident satisfaction while achieving ownership goals. My responsibilities include leasing, tenant relations, budget management, and coordination of the maintenance team. Through effective communication and problem-solving skills, I created a welcoming and well-maintained living environment for residents, fostering a sense of community and enhancing property value.

Assisted in the organization and management of four 288-unit lease-up apartment communities in South Carolina, Tennessee, and Texas. Contributed to the development of systems and processes for each property, as well as the hiring and training all staff members. Provided training to the incoming managers to ensure a smooth transition. Successfully managed budgetary goals for occupancy and leasing, achieving at least 35% occupancy before transitioning to the new manager and positioning the property to meet proforma targets within their quarter. Remained accessible to each property following the transition to address any issues, concerns, or technicial/procedural support that may have arisen after my departure.

Promoted the efficient daily operations of the property under the guidance of the Community Manager. Managed the financial accounting related to rent, applications, and monthly financial closures. Maintains a delinquency of under 2% while maintaining a minimal eviction rate. Oversaw the property's social media platforms by creating and curating relevant content to enhance visibility, engagement, and ownership goals. Assisted in the training of the leasing team by providing instruction on closing techniques and leasing processes.

Managed the leasing process by conducting tours of model and available vacant units for prospective residents. Maintained an organized and professional office environment. Processed rental applications and facilitated lease agreements through Bluemoon Software. Engaged with residents daily, addressing inquires and resolving issues related to delinquent payments and resident disputes. Assisted in the organization of the filing systems.

Provided comprehensive support to faculty members in their research initiatives and lesson planning. Assisted with the creation and formatting of curriculum, ensuring clarity and grammatic accuracy. Managed office supplies, handled phone inquiries, and facilitated various administrative tasks to enhance operational efficiency for professors and staff.