Cailin Harris Email & Phone Number

Guelph, On, Ca

Toronto, Ontario, Canada

• Author 20+ product/service labeling (IFU, training materials, etc.) with support from Commercial and Product Development teams; work with QA and Regulatory teams to ensure that this labeling is compliant to applicable industry standards (ISO 13485, MDSAP, and IEC 62304)• Coordinate with internal stakeholders to lead customer implementation for new or improved products/services including an 8-month initiative to re-invent and improve the customer complaint handling system developed in JIRA• Analyze data obtained from 100+ pieces of customer feedback to identify trends leading to product improvement. Data and identified trends are presented to management and internal stakeholders through written reports and graphical representations• Maintain effective customer inquiry/complaint procedures using CRMs such as JIRA, HubSpot, and QuickBooks to ensure that procedures and records are compliant to all applicable regulatory standards • Lead the process to successful resolution by coordinating with the appropriate cross-functional internal resources where immediate responses are not possible and technical/regulatory/quality investigations are required. • Develop and maintain procedures for monitoring and evaluation of customer satisfaction and product performance trends; report on these trends to senior management and as a component of on-market product surveillance for quality management reviews.• Provide “voice of the customer” input to SQI’s design, clinical and regulatory activities with support from the Commercial team

Guelph, Ontario, Canada

• Oversee, organize, and implement customer onboarding and training of products including qPCR and antigen testing and analysis• Detailed review and entry of customer orders including reviewal of purchase order details or signed quotes, entry of orders into Business Central ERP system, and regular communication with finance and supply chain departments for order maintenance• Develop and implement tactics to enhance customer experiences including improved communication pipelines, developing mechanisms for capture and reviewal of customer feedback, and development of customer portfolios containing customer goals and objectives• Schedule and host customer onboarding for new clients, providing strong foundational bases for future relationships between customers and the company

Guelph, Ontario, Canada

• Cultivated and maintained strong relationships with new clients, while maintaining existing customer relationships• Monitored and managed customer facing activities including customer inquiries and complaints to contribute to the best client service and maximize retention• Ran external and internal meetings including scheduling, developing meeting agendas, and taking meeting minutes, adhering to agenda and time limitations

Guelph, Ontario, Canada

• Courses: Statistics, Calculus, Immunology• Worked collectively with fellow teaching assistants and professors to provide students with accurate statistical and mathematical processes tailored to each individual student’s learning needs• 170+ hours of experience working one-on-one with students as a tutor and teaching assistant to describe and break down course concepts, enhance understanding, provide course planning, and review practice problems and tests to identify areas of improvement

Guelph, Ontario, Canada

• Prepared patient fecal samples for next generation sequencing by performing a series of DNA extractions, polymerase chain reactions, and gel electrophoresis, accurately and efficiently • Increased understanding of mathematical and computer science topics through weekly meetings covering program-related sequence analysis• Enhanced creative problem-solving skills by adapting protocols when necessary to maximize protocol efficiency

Guelph, Ontario, Canada

• Updated and maintained protocols and stock inventories in a timely manner when changes were required or presented• Effectively maintained levels of buffers, autoclaved tips and centrifuge tubes, clean dishes, and Western Blot gels to maximize laboratory efficiency• Conducted experiments utilizing western blotting and immunohistochemistry to determine where a specific protein (RNPD) was localized in the brain

Guelph, Ontario, Canada

• Assisted in the production of suspensions, capsules and other medications used in both veterinary and human applications• Trained and mentored new employees in proper compounding techniques and procedures using hands-on training and self-created training checklists • Efficiently produced bulk quantities of stock items for the use of laboratory technicians in the production of veterinary pharmaceuticals

Waterloo, Ontario, Canada

• Promoted to supervisor role for demonstrating exemplary leadership abilities• Problem-solved advanced requests through communication skills to ensure customer satisfaction • Trained and mentored new employees in proper techniques and procedures

Master Of Science (Msc), Bioinformatics

• Relevant courses: Software Tools for Biological Data Analysis, Bioinformatics Programming, Biosequence Pattern Analysis, Genomics.

Bachelor Of Science (Bsch), Microbiology

• Minor: Mathematical Science • Relevant courses: Microbiology Lab Methods, Environmental Risk Assessment, Statistics, Methods.