-Responded to and alleviated guest concerns in a timely and professional manner, in person, over the phone, or through email, providing guest recovery solutions as needed-Oversaw and directed staff in all areas giving feedback for improvement and reprimanding when necessary, cultivating multiple growth opportunities and reducing our turnover rate to the lowest in our market-Identified, diagnosed, and documented any hardware or software failure on our POS systems, projection equipment, A/V systems, and kitchen devices and equipment-Placed orders varying by expected business levels to ensure our menu was always in stock while keeping inventory low enough to maintain quality and fresh ingredients with minimal waste, taking inventory once a month

-Led private events at Alamo Drafthouse Richardson-Followed contracts in TripleSeat to plan and execute events to our clients’ specifications and to our standards of excellence- Documented event finances, customer satisfaction, and employee event payroll using the Google Suite

-Trained new employees for front of house serving positions-Trained promoted employees in server trainer and private event lead positions-Trained incoming managers in front of house operations- Kept extensive documentation on each trainee and distributed it amongst the training team -Kept training material up to date

- Handled $1000 - $2000 in sales a night- Provided excellent service to 50+ guests a night- Regularly received outstanding customer feedback on our customer surveys - Provided excellent training to new servers, to go specialists, and Quality Assurance specialists