Carla Francesca Cain, P.Eng Email & Phone Number

Markham, Ontario, Canada

Ontario, Canada

Warren, Michigan

Responsible for tracking and reporting the build status for Pre-Production Operations General Assembly programs by supporting the timely completion of each vehicle to schedule.Provided direction to the assembly line for solutions to vehicle build roadblocks, based on deliverables of first time quality, full production design and vehicle testing.Worked cross-functionally with customers, component suppliers, launch team, quality and product engineers, and materials and operations teams to select the best strategy and robust process to problem solve challenges in vehicle trim, marriage and programming.Developed and improved processes to yield better communication of deliverables from product engineers and sub-assembly suppliers.Drove improvements and positive change through application of build site direction on targeted vehicles as part of a standardized root cause and containment procedure (i.e. Process change, product change or complex problem) and articulating open issues to group leadership.

Mississauga, Ontario

Performed project management of nearly fifty contracts and completed in-person cost estimates for work to be done by marketing services, building customer rapport, determining customer requirements, analyzing scope of contract from property details, measurements, supplies and labor, and presenting final quote and schedule.Gained experience as a leader and employer by interviewing, hiring, and training technicians in residential painting and job site and safety procedures.Supervised, problem solved, inspected and assisted in production and quality of work of a team of four painters, while keeping budget and schedule records and documenting financial metrics. Used resourceful and creative thinking to problem solve unforeseen job challenges relating to weather, schedule, and property or utility obstacles.Through the aforementioned points, built strong working relationships with technicians, suppliers, subcontractors and customers based on communication, liability, trust and quality of work.

Mississauga, Ontario

Managed eight to ten work orders per hour and ordered and distributed parts using a standardized companywide invoicing and materials system.Mechanical knowledge of automotive systems used to explain work required in laymen’s terms to customers.Able to diffuse demanding customer situations with a calm and collected attitude to ensure repeat business.

Ontario, Canada

Performed administrative duties such as telephonic work orders, organizing and mailing invoices, and data entry using Excel and hyperlink features while supporting customer as well as technician requests. Reviewed quotes and scope of work for services and smaller projects before archiving documents.Coordinated customer service requests in the work calendar by nature of service and availability of technicians and acted as a liaison for partnering contractors on larger, multidisciplinary projects.Ensured availability of pluming materials and service equipment before scheduling service requests.