Tom Cain Email & Phone Number

Richardson Texas

Manage OS System Administration and System Hardware support teams that provided support for corporate systems utilized by AT&T Network teams and AT&T Labs. Administer personnel, performance, budget, and salary programs. Platforms supported included UNIX, LINUX, Solaris X86 and Windows. Responsibilities included managing teams that provide support for the following:• Server & Network Element Budget Planning• Server & Network Element Architecture & Planning• Quotes from Vendors for Server Deployment• Installation of Servers & Network elements• Creating and supporting the Standard Operating Environment (SOE) • System Administration • Internal Application support • High Availability Cluster Management • Storage Area Network (SAN) Support• Backup & Restore• 24x7 Hardware onsite support • Vendor Management• Vendor Maintenance Contracts

Manage a systems administration and hardware deployment team to provide maximum service uptime and performance for AT&T Internet Services. •Managed System Administrators to pro-actively ensure that all services are at peak performance and all outages/service issues have alarmed. •Respond to reports on system performance and implement changes to resolve issues. •Manage ESS Hardware deployment team to ensure that all incoming hardware issues are handled timely and efficiently.

On site repair of systems supported by Decision One