Caio Acciari Email and Phone Number

• Resolved a significant bottleneck in the department by creating an automated process to download 50 reports from SMS, saving 5 hours per week in the department. This solution avoided the need for system customizations, saving the company $10,000 in extra costs.• Created and maintained up to 100 staff members in CRM platform, standardizing creation process by producing business concise material.• Provided 4 different training sessions for 60+ staff members in total about PowerBI, CRM… Show more • Resolved a significant bottleneck in the department by creating an automated process to download 50 reports from SMS, saving 5 hours per week in the department. This solution avoided the need for system customizations, saving the company $10,000 in extra costs.• Created and maintained up to 100 staff members in CRM platform, standardizing creation process by producing business concise material.• Provided 4 different training sessions for 60+ staff members in total about PowerBI, CRM Software, SMS, and Microsoft Word.• Developed a SharePoint webpage to centralize and manage 10+ Power BI reports, streamlining data access for management and enhancing efficiency through a unified platform.• Created the very first report displayed in the company’s website, saving 2hrs a week of sales staff members, by providing precise percentage of students for easier access to over 1,500 stakeholders.• Implemented Zendesk ticketing system and Asana, achieving a 50% of tickets being resolved in less than 24 hours, improving other departments satisfactory and being able to perform their tasks in better time manner. Show less

- Efficiently completed up to 20 daily run sheets, ensuring accurate matching of EFTPOS settlement and payment receipts across various payment methods. Accomplished this task in a remarkable average time of 3 hours.- Cooperated with a team 4 staff members to run and analyse over 10 SAP reports daily. Utilized company's standards to cross-check database information and proactively identified discrepancies, minimizing inaccuracy.

- Effectively led and managed a team of up to 15 staff members for a highly profitable venue event, providing exceptional customer service to 50+ VIP customers, resulting in positive feedback from both customers and all 3 managers and directors involved.- Successfully served over 80 walk-in customers without reservations by collaborating with a team of 5 kitchen staff, effectively meeting their needs and surpassing management's profit expectations.

- Delivered customized English training to over 6 diverse groups, spanning ages from 12 to 60 years old, by adapting teaching approaches to cater to individual needs. Successfully promoted nearly 90% of the classes to a higher level, as measured and recognized by management.- Collaborated meaningfully with nearly 20 students from a community, delivering excellent training that was recognized and supported by the Director of Studies.