Bilingual IT professional (PT-EN) with 3+ years of experience in technical support and incident management. I started my career at AeC and progressed to IT Helpdesk Technician at Stefanini, providing IT support for Nestle, Rockwell Automations and SCANIA in multiple countries. I highlight skills in multilingual support, complex IT problem solving and effective intercultural communication. Enthusiastic about technology, programming and innovation, always looking for new challenges.