Caio Cândido 🇬🇧 Email & Phone Number

San Juan, Puerto Rico

Brazil

Responsible for daily management of Data Center Operations, including the United States and Ireland. Coordination with peers from Poland, China, India and Malaysia, along with Oceania and several other partners/clients. Remote/Local support for IT sites around the globe (such as Canada, France, Monaco, UK, Germany, Sweden, Switzerland, The Netherlands, New Zealand, Finland, Norway, Middle East, etc.). I was responsible for all IT equipment supporting Dell EMC fabrics globally and core focal for Brazil DC infrastructure manufacturing (only one in Latin America). Project Management and Infrastructure support to all manufacturing Dell EMC equipment to be shipped across the globe.This is hands-on manufacturing skills! Way different from the experiences before - which actually made me know IT from inside and outside.From configuration, implementation all the way to installs and travels.This also was a nice plus, as previous experiences were with sales and financial banking. This is where I wanted to get experience in manufacturing laptops, servers and everything in between.

Brazil

I've been able to architect solutions for my banking client. Created prototypes of application solutions to test interfaces or technical requirements.Been an expert for the client and team on all requests related to the account.Understanding of customer requirements and business opportunities.Gathered experience also performing root cause analysis and creating solutions that were applicable to all accounts to ensure defection prevention for possible arising technical problems. But, of course, the focus was to make the bank work for its clients.From the Data Center, branches and online apps.

Brazil

I've got the leadership experience, where I could use all my tech skills gathered in previous years, but with the "leadership" twist. Managed about 35 people across various environments for my financial banking client.

Brazil

I've gathered my Network knowledge – i.e. Cisco devices, network protocols, routing and switching configuration, performing several changes across the environment, including datacenters, offices & branches.

Brazil

Mainly responsible for monitoring and reacting to outages in one of the biggest financial companies of the USA.

Brazil

I've learned Mainframe & JCL, being responsible for monitoring the environment of several clients, including financial, security & marketing companies.

Brazil

My first experience with direct approach with several possible customers.