Support Analyst responsible for providing technical support and user service, solving problems related to the network, operating systems, servers and security. My focus is to identify and solve problems quickly and effectively, minimizing the impact on end users and ensuring service continuity. To this end, implementing robust incident response processes always improves efficiency and user experience, ensuring the stability and uninterrupted operation of systems.With a focus on Cloud Computing and DevOps, I am continually improving my knowledge in AWS, seeking to apply best practices to ensure the stability and scalability of cloud services. I use ITSM methodologies to efficiently manage tickets and improve support processes, ensuring that operations occur uninterruptedly and with maximum efficiency.In addition, I apply my knowledge in Object Oriented Programming (OOP), REST, SQL, Java and Node.js in the development and maintenance of scalable web solutions, with an emphasis on performance, security and high availability. I take a proactive approach, implementing corrective and preventive maintenance to avoid recurring failures, always with the goal of improving the end-user experience and ensuring operational excellence.https://github.com/caiocipriano