Caio César Albuquerque Email & Phone Number

Odivelas, Pt

Ireland

⦿Daily team leader duties;⦿Responsible for opening and closing the store;⦿Running the business in Manager’s absence;⦿Organising and facilitating stock counts;⦿Controlling overtime, petty cash and wages payments;⦿Creating strategies for service delivery optimisation;⦿Following up with staff on work results;⦿Participating in Meetings with the manager.

Ireland

⦿Drove sales;⦿Maintained petty cash;⦿Maintained a well-stocked, clean and organised environment;⦿Assisted the team, providing excellent service to all guests.

Ireland

Duties: ⦿Performed administrative roles (answered and made internal /external calls, scheduled meetings anddelivered mail);⦿Received, registered and forwarded documents to the company's sectors;⦿Managed travel planning for executives and service providers;⦿Registered complaints and suggestions from clients and sought solutions; issued monthly reports withattendance information;⦿Developed and maintained a current and accurate filing system;⦿Assisted in planning and preparation of meetings, conferences and conference telephone calls;⦿Ensured the receptionist area was clean and neat to greet customers when entering;⦿Maintained inventory of office supplies.

Brazil

Duties:⦿Monitored operators on calls and responded to customer requests;⦿Coordinated team to achieve goals by applying punctual feedback;⦿Prepared monthly results reports;⦿Provided pending and approved member firms with assistance in form and registration processing;⦿Processed information requests and routed calls to the appropriate department or individual;⦿Logged cases in CRM application and ensured resolution within the allotted time frame;⦿Provided support to internal and external customers concerning the enterprise-wide security featureassociated with most corporate applications;⦿Reviewed the Proctor application to determine registration and scheduling of non-member examination applications;⦿Provided the investing public with the procedures for initiating a customer complaint against a FINRAmember firm or registered representative;⦿Provided customers with appropriate feedback on delivery time and cost of publications;⦿Monitored and trained team members daily to maintain a high level of competence;⦿Managed workflow on the Call Centre floor between incoming calls, support functions and special projects;⦿Provided technical guidance, training and staff development for the Customer Service Representatives;⦿Provided feedback and coached to ensure call service and met call quality goals daily;⦿Identified and resolved customer issues and participated in routine communications with clients to ensure complete customer satisfaction;⦿Ensured documentation and analysis of reports to enhance operations.

Brazil

Duties:⦿Managed the candidate offer and advised on the selection resume process;⦿Scheduled interviews and participated in reviewing and refining the search and screening process;⦿Contacted candidates and collected documentation for hiring them;⦿Provided support during the training.

Brazil

Duties:⦿Developed staff through coaching, providing performance feedback, effective performance assessments, and establishing performance development plans;⦿Observed and evaluated team members`; performances and completed performance reviews and individual training, improvement, and development plans;⦿Identified operational issues and process improvements and implemented strategies;⦿Covered the Call Centre manager in his absence;⦿Monitored department work productivity, reported on trends, and recommended and implemented changes to improve work productivity continually;⦿Managed annual performance review process;⦿Developed, motivated, evaluated and coached staff on work procedures, proper call handling and teamwork, delivering excellent customer service.

Brazil

Duties:⦿Developed reports on aged debt accounts and days sales outstanding reports;⦿Maintained accounts receivable customer files;⦿Managed consumer accounts and kept track of their payment arrangements;⦿Posted customer payments by recording cash, checks, and credit card transactions;⦿Prepared financial documents such as invoices, bills, and accounts receivable with all reconciliation regard;⦿Prepared financial reports to summarise the receipts;⦿Responsible for presentation through the chart, excel spreadsheet to show the result to managers;⦿Set up a new customer in the system, maintained customer confidence, and protected operations by keeping financial information confidential;⦿Supported the sales team;⦿Negotiated and solved payment debts.

Brazil

Duties: ⦿Assisted clients accredited to the financial network;⦿Performed sale of financial products;⦿Managed credit anticipation and analysis for accredited tenants;⦿Customer and Product Retention;⦿Managed the audit process of non-compliant processes;⦿Prepared and managed annual budget along with all relevant departments while monitoring all risks;⦿Analysed internal financial statements and supported the accounting team in solving technical issues;⦿Managed the monthly billing process and researched invoicing issues, order complex processing, tracking, and billing and resolved all issues raised internally and externally around outstanding invoices;⦿Negotiated repayment plans when necessary and maintained customer records by updating accountinformation;⦿Responsible for training new staff for financial procedures;⦿Prepared the second copy of bank slips and invoices, requested for bank write-off, protest withdrawal and issuance of a letter of agreement; ⦿Advised customers, answered inquiries, provided information about products and services, solved customer issues, handled complaints, implemented customer service procedures, made improvement suggestions and reported to managers;⦿Allocated payments following customer remittances;⦿Checked customer`s credit ratings with banks before approving the loan;⦿Set up the terms and conditions of a loan to be in line with the risk, amount and type of loan;⦿Produced monthly reports for cash flow forecasting, accounts for the credit manager and financial director and ad-hoc reports;⦿Conducted team briefs;⦿Managed decisions on account cancellation/suspensions;⦿Filed loan documents, insurance papers and loan folders;⦿Analysed clients; financial statements to approve or deny financial loan requests.

Brazil

Duties:⦿Helped companies improve business performance through data and insights;⦿Helped to automate workflows, obtaining a global view of customers to make a decision and monitor risks;⦿Set up the terms and conditions of a loan to be in line with the risk amount;⦿Prepared detailed reports to help mitigate potential business risks, accessing a company`s operations, financial performance and public records;⦿Evaluated the company's financial health and the risk factors;⦿Provided an overview of the payment behaviour of a company and supplier in the year to date;⦿Suggested a certain credit amount to offer to customers and suppliers;⦿Analysed client's financial statements for approval or to deny financial loan requests;⦿Conducted proper research that presents information, analysis and interpretations about potential customers, suppliers and partners;⦿Solved customer issues, handled complaints, implemented customer service procedures, made improvement suggestions and reported to managers;⦿Managed the monthly billing process;⦿Established communications with clients to ensure timely payment.

Bachelor'S Degree, Business Administration And Management, General

Business Administrative Assistants ensure clerical support to managers and executives. Essential duties of a Business Administrative.

Processos Gerenciais