Caio Klein Email & Phone Number

Remote

• Design and implement advanced community engagement strategies across multiple platforms to enhance brand visibility and customer retention.
• Partner with Product, Marketing, and Development teams to align community feedback with product roadmaps and campaigns.
• Expand and manage an influencer network to amplify brand voice and initiatives.
• Conduct in-depth sentiment analyses and community performance evaluations to inform strategic decisions and demonstrate ROI to stakeholders.
• Provide guidance to Community Managers, Social Media Coordinators, and Engagement Specialists, fostering professional growth and team cohesion.
• Deliver comprehensive performance reports to executive teams and moderation staff, highlighting KPIs and actionable insights.

Remote

• Managing all processes and the timely delivery of Keywords’ Community Management services across multiple projects.
• Directly managing Community Managers.
• Onboarding new projects.
• Producing performance reports to external clients.
• Ensuring that all project and team-related documentation is stored correctly and is up to date.
• Reporting project statuses and information to the management team on a regular basis.

São Paulo, Brazil

• Design and implement community programs that align with brand goals, such as content creator collaborations, in-game events, and social campaigns
• Oversee community platforms like Discord, Twitter, and Instagram, ensuring consistent brand voice, engaging content, and secure environments.
• Act as the primary liaison between content creators and internal teams, organizing events, and maintaining strong creator relationships
• Produce regular performance reports and sentiment analyses to guide team strategies and inform stakeholders.
• Develop and enforce moderation guidelines to maintain a positive and inclusive community space.
• Coordinate with internal teams for seamless project execution.

United States

• Manage and coordinate the daily operations of the Englishspeaking communities.
• Management of Social Channels and in-game boards forShadowverse and Princess Connect! Re:Dive
• Assistance in organizing and leading resident events.
• Producing performance reports to external clients, as well assentiment analysis for the dev teams.
• Bridge the communication between english speaking contentcreators and the JP developers.
• Idealized and executed projects that created a communicationbridge between content creators and game developersthrough bi-weekly initiatives.

São Paulo

• Management of social media, fóruns and game channels.
• Responsible for idealizing workflow and replies used by the support team.
• Management of the Black Desert Online creator program.
• Working closely with Korean and American offices to provide Brazilian players' perspectives.
• Idealized and executed projects that created a communication bridge between content creators and game developers through weekly initiatives.

São Paulo E Região, Brasil

• Proactive and reactive communications in social media, fóruns e support centrals.
• Training and management of outsourced third party support team.
• Responsible for writing, reviewing and localizing communication used by the player support.
• Communication between third party partners such as BoaCompra, Boku and Mopay.
• Co-organizer and responsible for the “Cospitality” area on Riot’s events, such as CBLoL and All-Stars.
• Management and nourishment of a 4,500 cosplayer only group on facebook, which became one of our approved channels for cosplay.

São Paulo E Região, Brasil

• Danfoss A/S Excellence Certificate at the IT Service Desk,
• HDI Training Course.
• Global helpdesk support for high level employees.
• Account management and data management on Active Directory.
• Danfoss A/S Excellence Certificate at the IT Service Desk
• Manage accounts and servers data in Active Directory.

Ensino Médio

Ciência Da Computação, Computer Science