Caio Klein Email & Phone Number

Remote

● Design and implement advanced community engagement strategies across multiple platforms to enhance brand visibility and customer retention.● Partner with Product, Marketing, and Development teams to align community feedback with product roadmaps and campaigns.● Expand and manage an influencer network to amplify brand voice and initiatives.● Conduct in-depth sentiment analyses and community performance evaluations to inform strategic decisions and demonstrate ROI to stakeholders.● Provide guidance to Community Managers, Social Media Coordinators, and Engagement Specialists, fostering professional growth and team cohesion.● Deliver comprehensive performance reports to executive teams and moderation staff, highlighting KPIs and actionable insights.

Remote

● Managing all processes and the timely delivery of Keywords’ Community Management services across multiple projects.● Directly managing Community Managers.● Onboarding new projects.● Producing performance reports to external clients.● Ensuring that all project and team-related documentation is stored correctly and is up to date.● Reporting project statuses and information to the management team on a regular basis.● Managing day-to-day client interaction.● Ensuring that correct quality control procedures are met.

São Paulo, Brazil

● Design and implement community programs that align with brand goals, such as content creator collaborations, in-game events, and social campaigns● Oversee community platforms like Discord, Twitter, and Instagram, ensuring consistent brand voice, engaging content, and secure environments.● Act as the primary liaison between content creators and internal teams, organizing events, and maintaining strong creator relationships● Produce regular performance reports and sentiment analyses to guide team strategies and inform stakeholders.● Develop and enforce moderation guidelines to maintain a positive and inclusive community space.● Coordinate with internal teams for seamless project execution.

United States

● Manage and coordinate the daily operations of the Englishspeaking communities.● Management of Social Channels and in-game boards forShadowverse and Princess Connect! Re:Dive● Assistance in organizing and leading resident events.● Producing performance reports to external clients, as well assentiment analysis for the dev teams.● Bridge the communication between english speaking contentcreators and the JP developers.● Idealized and executed projects that created a communicationbridge between content creators and game developersthrough bi-weekly initiatives.● Experience in the launch and early phases of new regions andthe campaigns surrouding such.

São Paulo

● Management of social media, fóruns and game channels.● Responsible for idealizing workflow and replies used by the support team.● Management of the Black Desert Online creator program.● Working closely with Korean and American offices to provide Brazilian players' perspectives.● Idealized and executed projects that created a communication bridge between content creators and game developers through weekly initiatives.

São Paulo E Região, Brasil

● Proactive and reactive communications in social media, fóruns e support centrals.● Training and management of outsourced third party support team.● Responsible for writing, reviewing and localizing communication used by the player support.● Communication between third party partners such as BoaCompra, Boku and Mopay.● Co-organizer and responsible for the “Cospitality” area on Riot’s events, such as CBLoL and All-Stars.● Management and nourishment of a 4,500 cosplayer only group on facebook, which became one of our approved channels for cosplay.● Idealization and maintenance of workflow processes for third party billing support agents.● Creation and implementation of policies and guidelines for billing area.● Documentation, prioritization and execution of e-commerce projects.

São Paulo E Região, Brasil

● Danfoss A/S Excellence Certificate at the IT Service Desk, ● HDI Training Course.● Global helpdesk support for high level employees.● Account management and data management on Active Directory.● Danfoss A/S Excellence Certificate at the IT Service Desk● Manage accounts and servers data in Active Directory.● Troubleshoot computers either remotely or personally.● Perform helpdesk tasks using HP Service Center ● Troubleshoot printers remotely● Troubleshoot / install softwares on mobile devices● Experience using Afaria software on mobile phones.

Ensino Médio

Ciência Da Computação, Computer Science