Caio Klein work email
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Passionate gamer, animal lover and otaku on my free time. I like to be better than I was yesterday, be it in games or in life. I strive to reach my own ceiling - and then go even beyond. I like creating memorable experiences for others as much as I like creating them because of my passion, I believe no one should lose their sense of wonder and magic in the world.
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Senior Community Engagement Strategist (Web3)Wemade Dec 2023 - Aug 2024Remote● Design and implement advanced community engagement strategies across multiple platforms to enhance brand visibility and customer retention.● Partner with Product, Marketing, and Development teams to align community feedback with product roadmaps and campaigns.● Expand and manage an influencer network to amplify brand voice and initiatives.● Conduct in-depth sentiment analyses and community performance evaluations to inform strategic decisions and demonstrate ROI to stakeholders.● Provide guidance to Community Managers, Social Media Coordinators, and Engagement Specialists, fostering professional growth and team cohesion.● Deliver comprehensive performance reports to executive teams and moderation staff, highlighting KPIs and actionable insights. -
Community Management LeadKeywords Studios Jul 2022 - Nov 2023Remote● Managing all processes and the timely delivery of Keywords’ Community Management services across multiple projects.● Directly managing Community Managers.● Onboarding new projects.● Producing performance reports to external clients.● Ensuring that all project and team-related documentation is stored correctly and is up to date.● Reporting project statuses and information to the management team on a regular basis.● Managing day-to-day client interaction.● Ensuring that correct quality control procedures are met. -
Community Manager (Freelance)Self Employed Feb 2020 - Jan 2022São Paulo, Brazil● Design and implement community programs that align with brand goals, such as content creator collaborations, in-game events, and social campaigns● Oversee community platforms like Discord, Twitter, and Instagram, ensuring consistent brand voice, engaging content, and secure environments.● Act as the primary liaison between content creators and internal teams, organizing events, and maintaining strong creator relationships● Produce regular performance reports and sentiment analyses to guide team strategies and inform stakeholders.● Develop and enforce moderation guidelines to maintain a positive and inclusive community space.● Coordinate with internal teams for seamless project execution. -
Associate Community ManagerCygames Jul 2018 - Jan 2020United States● Manage and coordinate the daily operations of the Englishspeaking communities.● Management of Social Channels and in-game boards forShadowverse and Princess Connect! Re:Dive● Assistance in organizing and leading resident events.● Producing performance reports to external clients, as well assentiment analysis for the dev teams.● Bridge the communication between english speaking contentcreators and the JP developers.● Idealized and executed projects that created a communicationbridge between content creators and game developersthrough bi-weekly initiatives.● Experience in the launch and early phases of new regions andthe campaigns surrouding such. -
Community Manager/Customer SupportRedfox Games Jun 2017 - Jul 2018São Paulo● Management of social media, fóruns and game channels.● Responsible for idealizing workflow and replies used by the support team.● Management of the Black Desert Online creator program.● Working closely with Korean and American offices to provide Brazilian players' perspectives.● Idealized and executed projects that created a communication bridge between content creators and game developers through weekly initiatives. -
Player Support AnalystRiot Games May 2013 - Sep 2016São Paulo E Região, Brasil● Proactive and reactive communications in social media, fóruns e support centrals.● Training and management of outsourced third party support team.● Responsible for writing, reviewing and localizing communication used by the player support.● Communication between third party partners such as BoaCompra, Boku and Mopay.● Co-organizer and responsible for the “Cospitality” area on Riot’s events, such as CBLoL and All-Stars.● Management and nourishment of a 4,500 cosplayer only group on facebook, which became one of our approved channels for cosplay.● Idealization and maintenance of workflow processes for third party billing support agents.● Creation and implementation of policies and guidelines for billing area.● Documentation, prioritization and execution of e-commerce projects. -
It InternDanfoss May 2012 - May 2013São Paulo E Região, Brasil● Danfoss A/S Excellence Certificate at the IT Service Desk, ● HDI Training Course.● Global helpdesk support for high level employees.● Account management and data management on Active Directory.● Danfoss A/S Excellence Certificate at the IT Service Desk● Manage accounts and servers data in Active Directory.● Troubleshoot computers either remotely or personally.● Perform helpdesk tasks using HP Service Center ● Troubleshoot printers remotely● Troubleshoot / install softwares on mobile devices● Experience using Afaria software on mobile phones.
Caio Klein Skills
Caio Klein Education Details
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Colégio Nicolau KerpenEnsino Médio -
Computer Science
Frequently Asked Questions about Caio Klein
What is Caio Klein's role at the current company?
Caio Klein's current role is Community Manager, Project Manager, Agilist, and a very good gamer.
What is Caio Klein's email address?
Caio Klein's email address is ck****@****mes.com
What is Caio Klein's direct phone number?
Caio Klein's direct phone number is (305) 428*****
What schools did Caio Klein attend?
Caio Klein attended Colégio Nicolau Kerpen, Unip - Universidade Paulista.
What skills is Caio Klein known for?
Caio Klein has skills like Help Desk Support, Video Games, Atendimento Ao Cliente, Community Management, Microsoft Office, Technical Support, Suporte Para Help Desk, Customer Service, Microsoft Windows, Digital Marketing, Microsoft Excel, Strategic Planning.
Not the Caio Klein you were looking for?
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2gruporbs.com.br, rbstv.com.br2 +151321XXXXX
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Caio Klein
Supervisor Comercial | Engenheiro De Vendas | Estrutura Pré-Fabricada | Construção Offsite | Grandes Obras | Cassol Pré-FabricadosFlorianópolis, Sc1gmail.com -
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Caio Klein
São Paulo, Sp3juniper.net, skyinone.com.br, skyone.solutions4 +551134XXXXXX
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