Caio Núñez Email & Phone Number

Lisbon, Portugal

London Area, United Kingdom

• Technical escalation point for the V7 support team, responsible for support engineering and billing queries, regularly handling customer requests related to Python, REST API, cloud infrastructure (AWS, GCP, Azure), and.
• Created custom scripts and programmatic workarounds for customers, enabling tailored solutions for complex issues.
• Maintained and developed internal documentation for support processes, collaborated with Product and Engineering to enhance procedures, and led advanced enablement sessions with new joiners during onboarding to upskill.

London, England, United Kingdom

• Managed customer communication primarily via email and chat, leading troubleshooting calls for complex technical issues when necessary. Addressed basic to intermediate inquiries regarding REST API, Python SDK, CLI, and.
• Documented customer requests, bugs, and relevant details, collaborating with engineering and Customer Success teams for timely resolution.
• Triaged product feedback and feature requests, acting as the intermediary between customers and the product team to ensure aligned priorities and actionable insights.
• Provided guidance on project implementation and workflow optimization, helping customers maximize the potential of their computer vision, model training, and workflow automation projects.

Lisbon, Portugal

• Managed a team of 12-15 employees, overseeing production for over 70 agents by assigning tasks, conducting feedback/coaching sessions, and ensuring adherence to general processes and knowledge base;
• Ensured KPI achievement by constantly evaluating the team’s metrics and performance, with an emphasis on resolution rate;
• Analyzed production data using business intelligence tools (Power BI and Tableau), creating reports for operation managers and clients.

Lisboa, Portugal

• Provided support to community leaders using actively listening and troubleshooting skills to ensure customer satisfaction;
• Assisted over 1,000 managed partners, key project stakeholders, as part of the partnership support team, providing them with access to extended technical support and higher KPI targets.

Porto Alegre, Rio Grande Do Sul, Brazil

• Produced and edited compelling content for the website, mobile app, and social media channels, aligning it with the brand's social media strategy.
• Developed the content plan and strategy for expanding the brand’s Instagram account in Brazil, achieving approximately 50,000 followers within three months.

Porto Alegre, Rio Grande Do Sul, Brasil

• Conducted scouting and reviewing of shopping facilities, as well as copywriting for the mobile app during the launch of Yelp! app in Porto Alegre;
• Helped an international company establish in a new market by exploring and providing the local perspective for over 150 shopping facilities.

Porto Alegre, Rio Grande Do Sul, Brazil

• Worked as a communication intern in a state representative's office, managing editorial design (Adobe Illustrator and Adobe Photoshop), social media, and public relations;
• Developed the brand for SUSAF, a leading-edge regulation for family agriculture, allowing small-scale producers to sell their products throughout the entire state.

Data Analytics

- Data Analysis using Python / Pandas / NumPy & MySQL - Data Visualization with Tableau, Plotly and Seaborn - Inferential Statistics.

Master'S Degree, Strategic Communication

Bachelor'S Degree, Communication And Media Studies

Science Without Borders exchange program

Bachelor'S Degree, Communication And Media Studies