Caio Tochini Email & Phone Number

Denver, CO, US

New York, New York, United States

Nashville, Tennessee, United States

Nashville, Tennessee, United States

Managed and mentored a globally distributed team by guiding associate development and team engagement.Built cross-functional relationships throughout the organization while advocating for best in class customer experiences.Defined and championed process improvement opportunities focusing on efficiency through data analysis and cross-functional.

Nashville, Tennessee

Served as the main point of contact and liaise between clients and the Wisely team.Responded promptly to client inquiries via email, phone, sms, and live chat.Worked to understand and report clients’ pain points collaborating with engineers, and stakeholders to ensure a smooth client journey.Collaborated with creation and maintenance of internal and.

Nashville, Tennessee

Collected data from executive escalations and created executive recaps outlining escalation trends and process improvements based off of Lyft’s OKRs.Reviewed peers takeaways from executive summaries outlining opportunities, and providing real-time feedback.Maintained expertise in cross-functional roles to provide first-class service and solutions to all.

Nashville, Tennessee

Provided support to nation-wide community associates, local leadership, and executive team maintaining expertise in cross-functional roles while working in a dynamic and quickly evolving environment.Established relationships with various field team members conducting monthly check-ins with local operations leads to strengthen the relationship between the.

Nashville, Tennessee

Excelled in providing personalized, efficient and exceptional service to users across the Lyft platform.Assisted users with correcting pay experiences and other issues through TOM, Zendesk and Stripe.Mentored and trained new associates to align company values and job tasks.Directed feedback from users to appropriate departments.Contributed with various.

Orlando, Florida Area

Delivered outstanding customer service and strong problem-solving skills when handling Guest’s enquiries, requests, comments and concerns in a very fast-paced environment.Provided appropriate assistance and recovery when managing a conflict situation.Assisted with property-wide personalized itinerary, recommendations and reservations.Provided support.

São Paulo Area, Brazil

Planned, arranged and translated tour packages offered by various travel carriers; Created and published brochures containing travel, customs information, and foreign country regulations; Coordinated shipment of tickets, welcome kits and vouchers to clients; Provided customer support via email, phone, and chat.

Orlando, Florida Area

Worked very efficiently to assure guests positive experience on property; Operated sophisticated ride systems; Memorized and delivered lengthy spiels to large groups; Handled stressful situations such as evacuating an area or attraction when necessary; Monitored guest flow and provided a safe guest experience.

São Paulo Area, Brazil

Assisted in organizing multiple teams and third-party partners that operated during the national tour in Brazil; Provided white-glove service to VIP and press members; Assisted and worked closely to Cirque’s international staff to ensure all of the amenities were show-ready; Communicated in the most positive and friendly way using Red Carpet Training.

Orlando, Florida Area

Worked very efficiently to assure guests positive experience on property; Operated sophisticated ride systems; Memorized and delivered lengthy spiels to large groups; Handled stressful situations such as evacuating an area or attraction when necessary; Monitored guest flow and provided a safe guest experience.

Bachelor Of Arts - Ba, Communication And Media Studies

Certificate Program, Journalism