Main activities: Managed processes in the hardware support area, including overseeing the versioning of equipment and hardware components' Product Structures (BOM), and analyzing and validating RoHS and REACH compliance certificates for export to European Union countries.Results: In the last semester of 2023, improved compliance with support Service Level Agreements (SLAs) from 90.8% to 97.2%, resulting in the attainment of the gold seal of the 5S Program.

Main activities: Supplier payment management, routine monitoring of field service teams, bidding process follow-up, and project analysis.Results: Regularized payments to suppliers and taxes overdue for years by providing support in the review of contracts and payment accounts, avoiding the company's negative status in credit bureaus and the loss of suppliers.

Main activities: Monitore the maintenance of a blood sample processing plant, with an average daily volume of around 15,000 tubes. Additionally, provided diagnoses of failures of different natures (electrical, mechanical, and pneumatic) on customers' equipment, created and translated manuals for the operators, and monitored the client's KPIs every quarter.Results: Improved customer KPIs, such as reducing the Mean Reaction Time (MRT) and Mean Time To Repair (MTTR) to less than 1 hour by proposing a reduction in the preventive maintenance schedule, which resulted in 85% of the machinery's performance indexes being above national averages. Additionally, there was a reduction of more than 50% in nocturnal tickets being opened, due to the creation of manuals to guide operators in solving problems of low technical complexity.