Descomplicando e inovando o ramo de armazenamento tanto no modelo de autosserviço quanto o tradicional guarda-moveis.

° Support in English for an American customer for three years.° Implementation of Agile methodology in the support team.° Recognized by several scripting creations for troubleshooting.° Multiple reductions of incidents and improvement of daily tasks with various automations.° Participation in several technical projects: domain migration 2k for 2k3 and 2k3 for 2k8/2k12, migration from Exchange 5.5 to 2k3, Vmware Virtual Environment Migration, transition from various clients and disaster recovery exercises.° Support of diferente environments with Citrix, Vmware, XenApp, Exchange and Cluster Windows.º Mcafee, Symantec and TrendMicro Antivirus administration.º Update and application of Fix via Wsus and BigFix from IBM.° Setup and maintenance of IBM, HP, DELL, IBM Blade Center and Flex Systems servers.

° Responsible for managing the Intel team.° Coordination of the support of about 70 different companies with a focus on meeting the SLA goals.° Application of various trainings.° Weekly STAFF meetings to discuss department goals and improvement plans.° Monitoring of quality KPI's in order to eliminate the losses and wastes of the Department.

• Windows account focal for the customer “Camargo Correa”;• Responsible for planning and implementing all the changes in the customer´s environment;• Support of multiple environment: Citrix, VMware, XenApp, Exchange, Windows Servers, etc;• Anti-virus administration: Mcafee, Symantec and TrendMicro;• Fix and application update via Wsus;• Setup and Maintenance of IBM, HP, DELL and Blade Center hardware;• Reference in scripting to automate tasks and to solve general SO problems.

• Has optimized the company’s Incident Management System reducing more than 50% the response time and more than 60% the resolution time of the tickets;• Developed and programmed in Vb-script an inventory software for Hardware, Software and Services for audit and support purpose;• Setup and maintenance of SQL, Oracle, Exchange, Citrix, Print, Web and Application servers;• Responsible for managing all File Server accesses;• Implemented Microsoft best practices;• Responsible for Active Directory and Domain Controllers of four distinct locations;• Backup and restore files via NtBackup and Legato;• Has worked with the company’s international Service Desk.