Caio Cardia Email & Phone Number

Niterói, Rj, Br

United States

Key-achievement:• Secured the highest customer satisfaction ratings in the first 6 months, earning top CSAT scores and receiving positive testimonials.• Created and optimized a set of canned responses, resulting in a reduction in complaint resolution within one month, improving both efficiency and effectiveness.Responsibilities: • Successfully managed customer inquiries, concerns, and feedback, ensuring exceptional service quality for a leading platform in digital asset management and token sales.• Maintained an in-depth understanding of blockchain technology and platform features, providing accurate and valuable guidance to users.• Demonstrated excellent communication skills and empathy during interactions with a diverse, global customer base, fostering trust and loyalty.• Provided expert support to users navigating cryptocurrency investments, token sales, blockchain technology, and digital wallets, ensuring seamless interaction with the platform.Skills: • Wallets• Tokenomics• Ticketing system (Freshdesk)• Trust&Safety (Anti-Fraud)

Key-achievement:• Achieved a remarkable track record of +70 five-star ratings, showcasing exceptional customer satisfaction.Responsibilities: • Successfully managed customer inquiries, concerns, and feedback for an iFood store, ensuring exceptional service quality.• Maintained a deep understanding of the iFood platform and its features, providing valuable guidance to customers.• Demonstrated excellent communication and empathy in interactions with diverse customers, enhancing overall brand perception.• Proactively identified opportunities for process improvements and contributed valuable insights to enhance the overall customer service workflow.Skills: • Customer Satisfaction• Customer Service• Customer Experience

As the CEO of a dessert company, I am responsible for strategic leadership, operational management, and guiding the overall vision of the organization, ensuring success and continuous growth in the confectionery market. Also in charge of the Communication Services.Key-achievement:• Ensuring customer satisfaction remains high by offering quality products, exceptional service, and attentiveness to feedback.• Introducing inventive and well-received desserts that align with consumer tastes, fostering elevated sales and setting the brand apart in the market.Responsibilities:• Managing the company's public image through effective communication with the media, influencers, and stakeholders to enhance brand visibility.• Managing communication channels to engage with customers, address inquiries, and gather feedback to improve products and services.• Identifying and establishing strategic partnerships or collaborations that can enhance the company's visibility and reach.• Managing the budget allocated for communication services, ensuring cost-effective strategies that align with business objectives.Skills:• Strategic Communication• Networking• Market Research• Adaptability• Brand Management

Overseeing online forums and social media channels to guarantee a positive and supportive experience for players through effective moderation and collaborating with game developers and designers to gather feedback and ideas from the community.Key-achievement:• Partnered with high-performing gamers and influencers to create strategic plans aimed at increasing the game's recognition and adoption.• Implemented effective chat moderation in Web3 platforms, ensuring a positive, non-toxic community environment.• Translated each post for the Brazilian community to ensure accessibility and understanding.• Managed game community moderation with a commitment to providing rapid first-time response.Responsibilities:• Created and maintained a positive and inclusive community atmosphere, fostering a sense of belonging among members.• Skillfully resolved conflicts or disputes among community members, ensuring a harmonious environment.• Provided effective and timely support to community members, addressing queries, concerns, or technical issues.• Gathered and leveraged constructive feedback from the community to improve products, services, or the overall user experience.• Acted as a liaison between the gaming community and developers, facilitating effective communication and helping to bridge the gap between user expectations and technical realities.Skills:• Player Support• Impeccable written and verbal communication skills• Bilingual proficiency• Player Support• Conflict Resolution

As an early adopter and enthusiast of Web3 and cryptocurrency games, I actively participated in the initial stages of various pioneering gaming platforms, leveraging my passion for emerging technologies to explore and engage with the novel integration of blockchain, NFTs, and digital currencies in gaming. Responsibilities:• Engaged actively with a variety of Web3 games, acquiring a deep understanding of decentralized gaming mechanics, NFT integration, and cryptocurrency utilization within gaming ecosystems.• Provided valuable feedback to development teams, contributing to the iterative improvement of game designs, user experience, and overall functionality in early-stage projects.• Stayed abreast of industry trends and technological advancements in blockchain, NFTs, and decentralized finance (DeFi), applying this knowledge to predict and adapt to shifts in the gaming sector.• Participated in beta testing and early access programs, providing detailed reports and feedback to enhance game performance, security, and user engagement prior to public release.Skills:• Web3• Cryptocurrency• NFTs• BlockChain• Digital Assets

Responsible for the translation and subtitling of two highly prestigious museums in Bahia.Main Projects:• City of Music Museum - Translation and Subtitles• House of Carnival Museum - Translation and SubtitlesResponsibilities:• Successfully adapted translated content to align with the cultural nuances and preferences of the target audience, enhancing relevance and engagement.• Translated exhibit labels and informational materials from the original language to the target language, ensuring linguistic accuracy and cultural appropriateness.• Created subtitles for various audiovisual materials, including videos, presentations, and interactive displays, ensuring precise synchronization with the original content's timing and context.• Conducted thorough quality checks on translated materials, identifying and rectifying any linguistic, stylistic, or contextual discrepancies, maintaining high standards of translation accuracy and consistency.Skills:• Language Proficiency• High attention to detail​​• Time Management• Cultural Competence• Writing Skills

Playing Poker as a job involved strategic maneuvers in Medium-Stakes games and bankroll management. Continuously learning, studying and adapting to the game's dynamics were crucial elements for me to achieve success. Key-achievement:• Mastering diverse types of Poker games, beyond Hold'em, I consistently achieved profitability in all of them. • My strategic expertise and adaptability ensure success across different types of Poker games, which led me to be invited to a small-size professional team.• Achieved an impressive 58.49% year-over-year growth rate, through skillful bankroll management and strategic gameplay over a 10-year period.• 6th place in a prestigious event of SCOOP (Spring Championship of Online Poker).• 1st places in more than 200+ Regular Tournaments, demonstrating consistent performance and emotional intelligence in high-pressure, competitive environments.Responsibilities:• Applied advanced poker strategies and tactics to maximize earnings and adapted to varying game dynamics.• Continuously updated skills through study, feedback, and participation in tournaments of different levels.• Managed bankroll effectively, ensured discipline in stake selection, and risk management.• Upheld ethical standards, adhered to gambling regulations, and preserved integrity in all poker-related engagements.Skills:• Multitasking• Decision Making• Focused Attention• Critical Thinking Under Pressure

Engaged my audience through high skill gaming, creativity and lifestyle content, aiming for consistent and creative interaction to build a positive environment in my community. Key-achievement:• As content creator on Twitch, I grew an engaging community of +3,500 followers through interactive and compelling gaming broadcasts and digital content.• Ranked among the top 10 players out of a pool of 500,000 competitors.Responsibilities:• Fostered a vibrant and interactive community of over 3,500 followers.• Oversaw the Twitch channel's chat moderation to maintain a positive and safe viewing environment. • Building positive engagement within the gaming stream by fostering a supportive atmosphere, encouraging teamwork in multiplayer games, and recognizing memorable gaming moments.• Ensure high-quality streaming with good production values, including clear audio, video, and a stable internet connection. Skills:• Gameplay Skill• Entertainment Value• Engaging Communication• Creativity• Continuous Learning

Cambridge C1 Advanced, English Language, Score 195

Bachelor'S In Information Technology, Information Technology

In the ranking of private universities of Brazil, UNIP is positioned at the 19th place. The graduation combines tech and business.