• Led strategic initiatives aimed at improving fleet performance while enhancing customer satisfaction. Focused on transitioning ANC's fragmented and decentralised operations to a scalable business model.Achievements• Strategic Business Transformation: As part of the new executive team, we built and shifted ANC’s strategy from a commodity delivery provider to a valued extension to our retail partners, enhancing scalability, sustainability and complex delivery service offerings for… Show more • Led strategic initiatives aimed at improving fleet performance while enhancing customer satisfaction. Focused on transitioning ANC's fragmented and decentralised operations to a scalable business model.Achievements• Strategic Business Transformation: As part of the new executive team, we built and shifted ANC’s strategy from a commodity delivery provider to a valued extension to our retail partners, enhancing scalability, sustainability and complex delivery service offerings for our clients. • Enhanced Fleet Performance & Cost Efficiency: Reduced fleet costs and improved fleet utilisation by standardising contracts and implementing performance management frameworks. • Elevated Customer Experience: Raised customer Experience through structured sourcing, onboarding + upskilling and live feedback mechanisms to the delivery professional.• Business Model Derisking: Developed and implemented a comprehensive conversion plan to transition from sole traders to incorporated contractors, reducing compliance risks. Show less

• Delivered expert consulting in trends, customer insights, and the complexities of warehousing and Last Mile operations.• Provided on-demand knowledge to drive informed decision-making and strategic growth for large global companies

Lockdowns put pressure on Amazon to deliver goods faster than the existing SameDay offering despite peak volumes due to COVID19. As a program manager during peak COVID19 times, I launched a new service with 3 intraday delivery windows (Sub SameDay) to meet increased demand for more flexible and faster deliveries in the UK, Italy, and Spain.Achievements• Successfully launched Sub SameDay delivery in more than 8 metropolitan areas, in 18 Last Mile warehouses in the UK, Italy and… Show more Lockdowns put pressure on Amazon to deliver goods faster than the existing SameDay offering despite peak volumes due to COVID19. As a program manager during peak COVID19 times, I launched a new service with 3 intraday delivery windows (Sub SameDay) to meet increased demand for more flexible and faster deliveries in the UK, Italy, and Spain.Achievements• Successfully launched Sub SameDay delivery in more than 8 metropolitan areas, in 18 Last Mile warehouses in the UK, Italy and Spain; offering 1-2 million different SKUs (different items) covering 40 million Amazon Prime customers. Show less

• Led a team of up to 200 people, overseeing five shift-managers and five team managers.• Responsible for a significant P&L, reporting our KPIs directly to the European leadership.Achievements• double digit productivity increase by improving processes and keeping quality metrics stable.• Processed all spanish heavy and bulky returns including french and germanreturns during peak times to support the returns network.• Exceeded refurbishment targets; no serious incidents… Show more • Led a team of up to 200 people, overseeing five shift-managers and five team managers.• Responsible for a significant P&L, reporting our KPIs directly to the European leadership.Achievements• double digit productivity increase by improving processes and keeping quality metrics stable.• Processed all spanish heavy and bulky returns including french and germanreturns during peak times to support the returns network.• Exceeded refurbishment targets; no serious incidents, and reduced quality errors by one third. Show less

• Responsible for leading strategic initiatives for the Customer Returns network across the European Union.• Report project status and timelines directly to the European Director of Reverse Logistics.• Subject Matter Expert (SME) supporting Reverse Logistics Operations across the European Union.• Manage multiple internal and external cross-functional teams and remote stakeholders. Achievements• Designed and launched the second largest Amazon Customer Returns Centre… Show more • Responsible for leading strategic initiatives for the Customer Returns network across the European Union.• Report project status and timelines directly to the European Director of Reverse Logistics.• Subject Matter Expert (SME) supporting Reverse Logistics Operations across the European Union.• Manage multiple internal and external cross-functional teams and remote stakeholders. Achievements• Designed and launched the second largest Amazon Customer Returns Centre (Poland), with a capacity of 800k returns weekly.• Designed and launched a return centre in Spain for large items with a capacity of 120,000 returns weekly.• Simplified the flow of undeliverable packagesin France, UK, Germany and Czech Republic.• Standardised and created the first Playbook to launch Return Centres at Amazon worldwide.• Designed and standardised more than 70 Workstations across European Union. Show less

• Managed the space and capacity of the largest Amazon fulfilment centre in France (70,000m², 6m SKUs, 3000 FTE).• Planed the warehouse capacity based on network forecasting for Inbound and Outbound volumes.• Managed and optimised inventory location to increase the site's throughput.• Planed and managed warehouse layout changes to improve safety, ergonomics and productivity.• Implemented local layout changes to fulfill the European network needs… Show more • Managed the space and capacity of the largest Amazon fulfilment centre in France (70,000m², 6m SKUs, 3000 FTE).• Planed the warehouse capacity based on network forecasting for Inbound and Outbound volumes.• Managed and optimised inventory location to increase the site's throughput.• Planed and managed warehouse layout changes to improve safety, ergonomics and productivity.• Implemented local layout changes to fulfill the European network needs. Achievements• Increased storage by +18,000 m² through the launch of two Pick Towers (Metal structures to maximise storage capacity and productivity). Show less

• Managed and developed a team of up to 120 people who processed all returns from France. • Ensured that quality, cycle time and productivity targets were reached in a time-critical environment.• Optimised the recovery value of returned items by finding opportunities on the shop floor, improving processes and deep diving into the data analysis.• Managed and reported KPI analysis daily. Reported KPI weekly to the European leadership.• Managed the flow, buffers, health and safety,… Show more • Managed and developed a team of up to 120 people who processed all returns from France. • Ensured that quality, cycle time and productivity targets were reached in a time-critical environment.• Optimised the recovery value of returned items by finding opportunities on the shop floor, improving processes and deep diving into the data analysis.• Managed and reported KPI analysis daily. Reported KPI weekly to the European leadership.• Managed the flow, buffers, health and safety, capacity and operational constraints.• Improved business processes by using Lean Manufacturing/ Six Sigma/ Kaizen methodologies to enhance our productivity, cost and to improve customer experience. Achievements• Significant improvement of operational KPIs YoY.• Developed and automated a tool to report Performance Analysis for more than 12 departments for all Fulfilment Centre in the European Union using BI and VBA.• Reduced from 3 weeks to 10 min the processing time of Abusive Returns by developed the first European Standard Procedure for abusive returns. Show less

- Launch the Trade-in (Amazon Rachète) service in-house in France (service where Amazon buys used items from customers and resells online);- Supervisor of the production line after its launch reporting daily and weekly the KPIs;- Continuous improvement of the Trade-in line and Customer Returns;- Design the layout of the new production line and Vendor Returns area;- Automated KPI dashboard using Business Intelligence with real time data;

- Create an algorithm to estimate how the goods are transported on the European road network;

- Plan material purchases schedules for prototypes production;- Track costs and look for suppliers during the design phase of an innovative cutting rock machine by using multi diamond wires (US $600,000 project);- Make 3D and 2D drawings on SolidWorks;- Part of the PDM Software (SolidWorks EPDM) Implementation team;- The company launched the equipment in 2012 reducing the time to cut a granite block from 50h to 5h.

- Estimate the costs for preventive and corrective maintenance of UFES (the largest federal university in the state with more than 300,000m² of built surface);- Create and automate preventive and corrective maintenance budgets to support the decision making process;

- Developer and webdesigner apprentice (PHP and HTML);