Caio França Email & Phone Number

Dublin, Ie

County Dublin, Ireland

County Dublin, Ireland

Irlanda

• Managed SNMP network management systems (Orion/SolarWinds), monitored +800 devices between Routers, Switches, Servers, and Links on multi-geographic sites.• Provided the highest level of support (L1, L2) to the internal and external customers to identify and resolve any IP/VoIP communication, or systems issues, and refer them to the appropriate team covered by the 24×7 support scale, if necessary. Onsite and remote.• Enabled Routing on routers (OSPF, RIP, EIGRP, BGP), ACL, PPP, wireless VPN, IPsec.• Implemented a high-security model between all VLANs by ACL filtering and privacy VLANs, as well as switchport security.• Enhancements to network security model to ensure proper controls in logging, access, and auditing.• Coordinated, designed, and implemented telecommunications solutions projects, as well as changing topologies and/or locations. Onsite and remote.• Interacted with customers (technical and non-technical) through calls, emails, and in-person to determine their needs.• Documented the network architecture by providing to the client, Visio network diagrams, architecture details, and support-related documentation.• Strived to comply with all Service Level Agreements (SLA).• Created documentation guides for junior-level positions to ensure a consistent workflow.• Worked with the Accounts Department to resolve and review telecommunications billing.

Higher National Diploma - Nfq Level 8 (75 Ects), Computer Science

Bsc (Hons), Computer Science