Caio Margutti Alves Email and Phone Number

Evaluated the use of Gen AI to improve success rates for Amazon's 310M+ active customers across the following metrics: sign-in, account recovery, sign-up, and account management.

▪ Managed agile development team of 12 responsible for 8 credit card apps (28.7% of total market share in Brazil; +20 MM monthly active users; earnings of US$ 282 MM in 2022). ▪ Led team of 6 on data analysis using AWS/Athena Platform. Established monthly committee to report findings to directors/senior leadership from the Credit Card Department. ▪ Led new initiative supported by data analysis aiming to reduce 1.23MM incoming calls for Credit Card Call Center with projected… Show more ▪ Managed agile development team of 12 responsible for 8 credit card apps (28.7% of total market share in Brazil; +20 MM monthly active users; earnings of US$ 282 MM in 2022). ▪ Led team of 6 on data analysis using AWS/Athena Platform. Established monthly committee to report findings to directors/senior leadership from the Credit Card Department. ▪ Led new initiative supported by data analysis aiming to reduce 1.23MM incoming calls for Credit Card Call Center with projected savings of ~US$6.80MM for 2023. ▪ Created strategic process for homepage, boosting use of digital wallets by 102% and e-commerce platform usage by 500% (130k clients) for Black Friday 2021 campaign. ▪ Mentored 15 product managers and facilitaded workshops to improve accountability and decision making skills on product life cycle, product strategy, discovery and delivery. Show less

▪ Led team of 25 on digital transformation for HR call center; built chatbot solution, Digital FAQs and Employee Support Tickets Ecosystem, servicing 98,000 employees. ▪ Featured as Finalist in “People Who Make a Difference Awards” by achieving 66% reduction of incoming calls for HR Call Center with projected savings of ~US$1.02MM over 3 years.

▪ Launched main features of IU Conecta, an all-you-can-find HR app/website using Salesforce. Helped over 15 departments undergo a digital transformation process and go live. ▪ Reestructured web navigation to meet customer needs based on data analysis using SQL and raised employee's NPS from 55 to 84, generating 2.6MM interactions monthly.

• Headed Car, Marine and Commercial Policies' troubleshooting for AIG Brazil (revenues of US$3.68 MM in 2016). Developed with team of 20 from Brazil, U.S. and China using Java EE. • Awarded as top performer in customer support ticket solutions.

• Conducted Software Tests and demos in C++ of Self-Checkout Machines for Walmart, Costco and Target. Contributed to a global team from India, China, Philippines and United States