Caio Renan Pierno Email & Phone Number

20 years’ experience in IT services with mission-critical operations , support, architecture, implementation, development, migrations, team management, project management, public relationship and retail sales.Implemented projects focused on efficiency improvements for critical IT operations through the following initiatives:- IT Infrasctructure and applications monitoring (traditional, private and public cloud workloads);- Data Center Operations Services Automation: deployment, patches, software and hardware asset management (SAM & HAM);- Web and mobile applications development;- Analytics and Business Intelligence (BI) development;- Platform and applications integrations through API´s;Last 3 years leading ServiceNow implementations using ITSM, ITBM and ITOM. Featured projects:- Solution architecture and migration plan for service provider with 300+ customers from Remedy ITSM to ServiceNow ITSM;- Squad leader for SSC service management framework implementation in ServiceNow for 1.000+ attendances, 40.000+ end users and 4 months project duration;- Technical leader for a medical service management application during the COVID-19 pandemic for 40.000+ end users in 6 countries;- Technical leader for HR applications for employee experience and efficiency improvements through a “one stop shop” portal and self-service applications used by 30.000+ employees;Main:- Product management;- Agile coach;- C-level relationship;- Sales and presales support;- Technical and financial feasibility study;- Proofs of Concept (PoC) and Proofs of Value (PoV);- Designing solutions and IT infrastructure and applications architecture;- Teams development, training and support;- Use cases and user stories mapping;- Customer journey and experience mapping and optimization;- Business processes mapping and optimization;ServiceNow certificates:- Certified System Administrator (CSA)- Certified Implementation Specialist (CIS) - Discovery- Certified Implementation Specialist (CIS) - Event Management- Certified Implementation Specialist (CIS) - Service Mapping- Certified Implementation Specialist (CIS) - Vulnerability Response- Certified Implementation Specialist (CIS) - Security Incident Response- Certified Implementation Specialist (CIS) - Software Asset Management- Certified Implementation Specialist (CIS) - Hardware Asset Management- Certified Implementation Specialist (CIS) - Project & Portfolio Management (PPM)

Listed skills include Itil, It Service Management, Data Center, It Management, and 42 others.