Caio Vieira

Caio Vieira Email and Phone Number

Global Quality Operations Analyst @ TikTok
State of São Paulo, Brazil
Caio Vieira's Location
São Paulo, São Paulo, Brazil, Brazil
Caio Vieira's Contact Details

Caio Vieira work email

Caio Vieira personal email

n/a
About Caio Vieira

Caio Vieira is a Global Quality Operations Analyst at TikTok. He possess expertise in monitor de qualidade, iwork, apple mac, parcerias, controle de qualidade and 18 more skills. He is proficient in Espanhol.

Caio Vieira's Current Company Details
TikTok

Tiktok

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Global Quality Operations Analyst
State of São Paulo, Brazil
Website:
tiktok.com
Employees:
73474
Caio Vieira Work Experience Details
  • Tiktok
    Global Quality Operations Analyst
    Tiktok
    State Of São Paulo, Brazil
    View
  • Tiktok
    Latam Quality Analyst
    Tiktok Jul 2022 - Present
    São Paulo, Brasil
    - Conduct calibrations and ensure the ongoing improvement of goals and key performance indicators.- Prepare and deliver presentations, training sessions, and provide personalized feedback, working with quality process, including huddle sessions, gemba and all Lean Six Sigma related processes- Monitor, reports, optimize quality processes and project development.- Emphasis on monetized advertising.
    View
  • Teleperformance
    Monitor De Qualidade Bilíngue
    Teleperformance Nov 2017 - Jul 2022
    São Paulo E Região, Brasil
    - Analyze and supervise Apple operational processes, ensuring compliance with established parameters and coordinating demands regularly using Quality Management tools.- Provide feedback and analyze contributions to support decisions for both internal and external clients. - - Develop action plans and deliver periodic presentations in closing meetings, focusing on implementing key performance indicators (KPIs) and critically evaluating results and customer experience.- Proficient in Excel activities (charts, pivot, vlookup, hlookup, match, if, and others).
    View
  • Teleperformance
    Suporte Técnico
    Teleperformance Jun 2016 - Nov 2017
    São Paulo E Região, Brasil
    - Responsible for Apple Support and Customer Experience Enhancement, specializing in software issue analysis and resolution. Ensure the satisfaction of dissatisfied customers through tailored communication, personalized service to meet individual needs, and rebuilding trust. - Maintain a direct connection with metrics and KPIs to track and improve performance.
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  • Teleperformance
    Especialista Em Parcerias
    Teleperformance Aug 2015 - Dec 2015
    São Paulo E Região, Brasil
    - Providing assistance and support to Microsoft partner companies, which includes contract management, subscription oversight, and issue resolution. This encompasses interaction through various channels such as phone, email, and remote access, with a focus on identifying technical needs, product activation, communication of new events, implementation of both local and cloud solutions, as well as maintaining records and generating reports.
    View
  • Teleperformance
    Suporte Técnico
    Teleperformance Jul 2014 - Aug 2015
    São Paulo E Região, Brasil
    - Providing comprehensive support to Microsoft end-users, ranging from software download, activation, installation, and configuration to issue resolution and the implementation of updates across the entire platform.
    View
  • Technoserv
    Assistente Administrativo
    Technoserv Nov 2013 - May 2014
    São Paulo E Região, Brasil
    - Assistance in negotiations and quotations for international purchases.- In charge of computer equipment maintenance and network configuration.- Proficient in both on-site and remote customer support, including conducting tests on systems developed by the company, as well as providing maintenance services for systems and hardware.- Skilled in vectorizing digital artwork.
  • Abc Ensino Profissionalizante
    Professor De Língua Inglesa
    Abc Ensino Profissionalizante Mar 2012 - Sep 2013
    São Paulo E Região, Brasil
    - Responsible for teaching English, basic and intermediate levels

Caio Vieira Skills

Monitor De Qualidade Iwork Apple Mac Parcerias Controle De Qualidade Customer Care Suporte Ao Cliente Office 365 Montagem De Computadores Garantia De Qualidade Suporte Para Help Desk Atendimento Ao Cliente Microsoft Office Microsoft Excel Indicadores Chave De Desempenho Melhoria Da Qualidade Transporte Desenvolvimento De Parceiro Kpi Feedback Construtivo Hardware Comercio Exterior Apple

Caio Vieira Education Details

Frequently Asked Questions about Caio Vieira

What company does Caio Vieira work for?

Caio Vieira works for Tiktok

What is Caio Vieira's role at the current company?

Caio Vieira's current role is Global Quality Operations Analyst.

What is Caio Vieira's email address?

Caio Vieira's email address is ca****@****tok.com

What schools did Caio Vieira attend?

Caio Vieira attended Universidade São Judas Tadeu, Universidade Anhembi Morumbi.

What skills is Caio Vieira known for?

Caio Vieira has skills like Monitor De Qualidade, Iwork, Apple Mac, Parcerias, Controle De Qualidade, Customer Care, Suporte Ao Cliente, Office 365, Montagem De Computadores, Garantia De Qualidade, Suporte Para Help Desk, Atendimento Ao Cliente.

Who are Caio Vieira's colleagues?

Caio Vieira's colleagues are Ivan Felipe Cataño Franco, Test Aa, Ingrid Gomes Torres, Hunter Jackson, Rongdi Yin, Qin (April) Zeng, Josh King.

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