Caira Lyons Email & Phone Number

• Surpassed collection goal of $100k 12 consecutive months
• Managed insurance claims from the beginning to end with follow up as needed.
• Monitored and updated insurance company changes that affected acceptance of claims and implemented procedural changes in the office as needed.
• High acceptance rate of treatment plans due to understanding insurance companies and working with patients situations.
• Fluent with ADA codes and their uses and when and what to watch for insurance technicalities that may lead to non-payment.
• Responsible for presenting and closing Dental Treatment Plans according to doctors' diagnoses, while effectively communicating with patient and/or families about financial options including dental insurance coverage, payment plan options, and other methods of payment.
• Provided excellent customer service to all patients by developing and maintaining a professional and caring rapport and through outstanding problem-solving abilities.
• Continually followed-up and focus attention on treatment goals/productivity and any unscheduled treatment plans.
• Organized and ran daily morning huddle, updating staff and doctors on status of current day's production and identifying possible treatment needs.
• Calculated and processed all forms of collections for dental procedures including cash, credit, and dental insurance claims.
• Maintained and balanced, on a daily basis, all office billing and collections relating to treatment.
• Managed the day-to- day schedule for all office providers.

Orlando, Fl, United States

• Handling and accounting for large cash and card transactions for down payment of vehicles, Posting charges, payments and adjustments, creating receipts for said transactions.• Prepare, submit, and track warranty repair orders and claims according to dealership and manufacturer policies. • Pay close attention to detail, accuracy and timeliness of claims to ensure the service and parts departments receive proper credit and payments due• Call insurance companies to inquire about checks being issued for claims.• Inventory all vehicles• Received and processed all paperwork from the F&I department. Processed all deals for sold vehicles and posted to the accurate spreadsheet for commissions and payroll.• Helped maintain all schedules for accounting.• Trained new employees all daily tasks and protocol• In charge of collecting all appropriate documents and information in order to execute all bank and state audits.• Assist title clerk with all tag, title and registration issues .• Collected on all promissory payments over the past year and a half collecting up 90% of all outstanding payments.

Tempe, Arizona, United States

• Putting together treatment plans for patients as well as presenting
• Posting charges, payments and adjustments, all AR responsibilities
• Credentialing doctors and appropriate staff
• Checking patients out, scheduling appointments, verifying insurance benefits
• Ordering of all supplies, aiding in hiring and training new employees
• Putting together end of days along with taking deposits to the bank

Wheaton , Il

• Customer service first & foremost, administering all the day-to-day activities of the office;• Accurate maintenance of patient records, verifying insurance & explaining dental benefits to patients along with treatment plans, calculating copays and collecting payments• Maintaining petty cash, introducing patients to the CareCredit option• Sending out billing statements weekly• Opening and closing the dental office according to office protocol, preparing end of day reports, deposits daily, assisting,

Associate'S Degree

Education record