Caitlin Downs Email & Phone Number

Seattle, Washington, United States

Preform essential safety and operational duties on multiple types of Boeing and Airbus aircraft. Provide hospitality services to 150-200 passengers for 8+ hour flights. Consistently demonstrate professionalism to passengers while creating an atmosphere of kindness and compassion. Effectively and routinely work with diverse crewmembers while managing passengers with different backgrounds and needs. Expediently use de-escalation tactics and social pragmatism to resolve customer complaints and concerns.

Columbia, Missouri Area

Taught both Honors and Regular Physics classes consisting of a student body diverse in demographic, economical, and social backgrounds. Ensured students received comprehensive explanations of the material. Implemented and utilized different teaching methods tailored to the individual student.

Columbia, Missouri Area

Trained junior employees on daily tasks, menu, computer system, and addressing patrons. Addressed and resolved complications that arose with clientele at the restaurant. Personalized dining experience by making recommendations. Duties included but not limited to taking orders, delivering food, cleaning tables, hostessing, and bartending simultaneously.

Columbia, Missouri Area

Worked with customers completing orders with specific specifications. Resolved service issues that arose from order complications. Trained junior employees in customer service, computer systems, design, and cash register.