Marketing ManagerLead a team of 24 Marketing Executives and exceeded a total departmental expense budget of $20 millionManaged relationships with the Sales and Marketing Department and the Hotel Operations TeamCollaborated with the Corporate Creative Services team to design collateral for take-ones, mail out pieces and email marketing campaignsExceeded tour budget by 108% and volume budget by 106% Increased tours by 420 from previous year and increased sales volume by $2.96 million from previous yearAwarded Manager for of the QuarterResolved Customer Service issues and communicated with opportunity guests to ensure customer satisfactionFell with-in a 12% program cost for 2010Implemented new marketing campaigns to increase tour flowFacilitated and lead new hire training, and retraining of active Marketing Coordinators

Linkage & Front DeskGenerated and maintained relationships with MVC and Marriott International Executive teamsAssisted in negotiating contracts between MVCI and host Marriott hotels; negotiated locations (2 new locations), number of staff, parameters; analyzed cost/profit and project feasibilityRedesigned current Linkage space inside JW Marriott Resort & Spa at Desert Ridge to enhance customer service and productionWorked closely with PD & DOM to forecast production for marketing channelsIncreased Linkage tour production by conducting formal one on ones sessions focusing on past production and action plans for coming periods while focusing on strengthsRolled out new compensation plan and Eagle Flight Plan to manage costs and increase productionWorked with creative and legal to generate new in-room activators and print materialYTD channel cost of 20.3% versus a budget of 46% Trained front desk agents in Universe, Siebel and GuestwareImplemented CIF & PPC forms to reduce recessions and increase customer service

Hired, trained and managed team of five people for the Canyon Villas Sales GalleryManaged all ordering of office supplies, food and electronicsImplemented new process for gifting guests and managed tour flow in two galleriesRecipient of Self Development and Guest Relations awards for the year

Produced over $2 million in sales from 2004 - 2006Created new process for conformation letters to guestsAnswered and qualified inbound media calls resulting in hundreds of overnight stays and vacation ownership presentationsGenerated relationships with revenue management at four different properties, and successfully resolved guest issues on a periodic basisRecipient of Volume, Team Culture, and Guest Relations awards for the quarter

Organized television and radio audiences of up to 3,000 people for weekly shows (aired on British Broadcasting Channels), maintained and managed the audiences in the studios, as well as sales and marketing to local British businesses.