Caitlin Parish Email & Phone Number

Austin, Texas, United States

Organized and lead projects as part of cultural resources reporting for Section 106, NEPA, and HABS/HAER reports. Completed field survey and subsequent reports for private, state, and federal agencies. Conducted desktop, archival, and repository research. Author of and contributor to eligibility determinations; archeological field survey reporting; and author of historical contexts for both urban and rural regions. Assisted in the creation of methodology field survey efforts.

Dallas, Texas, United States

Authored historical context for urban and rural regions as part of cultural resources reporting for Section 106, NEPA, and HAER reports. Completed field survey and subsequent reports for private, state, and federal agencies. Conducted desktop survey, and archival and repository research. Contributor to archeological field survey reporting. Authored over 100 architectural descriptions for SHPO identification forms and reporting.

Dallas, Texas, United States

Conducted in-depth research on 80+ locations to determine their historic and cultural importance to Dallas, Texas using multiple archive sources. Prepared preliminary research and information to present to Board members and shareholders for the purpose of organizing walking tours of historic sites in the city. Introduced a streamline system to improve reception of historic information for the use of public consumption and interpretation.

Austin, Texas Area

Provided screening for in-coming jobs for the Indeed platform through the Zendesk and SalesForce support queues. Vetted requests to ensure potential job postings met organization requirements. Prepared job posting for the Indeed site, utilizing an attention to detail to ensure the posting would attract ideal candidates. Translated requirements utilizing key words to attract candidates to apply for the position, formatting them to maximize searchability and legibility. Worked across multiple platforms to effectively process, format and launch job ads for clients.

Austin, Texas Area

Received incoming delivery requests and tendered them, responsible for completing 30-60 daily freight requests. Scheduled numerous deliveries in a timely manner to maximize efficiency across the Zengistics team. Communicated with facilities and customer accounts across multiple platforms not limited to phone, chat, and text messages.Problem solved any obstacles that might occur as efficiently and quickly as possible and communicate obstacles with the customer, negotiating reparations for either party based on liability and responsibility. Predicted delays by tracking inclement weather on the route from start to end point of freight movement. Built and maintained rapport across multiple avenues in order to grow new opportunities from account. Created new growth strategies to enhance response times between the pricing and accounting team, and the customer.

Austin, Texas Area

Received incoming calls for corporate sales, providing product knowledge and recommendations. Was a consistent top performer in Customer Experience tracked through Net Promoter Score surveys. Created solutions within reason and company policy to combat complaints with past service received, late orders, or other problems brought forth by callers.Was given the opportunity to manage 80 phone agents, acting as both a company trainer and manager on duty to handle escalations. Responsible for training new hires on how to use company systems and protocol. Created and facilitated new standard operating procedure trainings with agents in mind as the company expanded the call center's scope of products. Managed employee experience group spearheading the creation and organization of employee appreciation events. Created promotional material for site fundraising efforts through bake sales, raffles, and other incentives through weekly newsletters and flyers. Organized community volunteer events and recognized by the Best Buy corporate offices for volunteer efforts.

Master Of Arts - Ma, Historic Preservation And Conservation

Bachelor Of Arts - Ba, History

Completed coursework in HIST 3368A Intro to Public History, which provided a foundational understanding of National Historic Preservation.