Caitalyn Kowal Email & Phone Number

Smyrna, Tn, Us

Franklin, Tn

Responsible for the accurate handling and preparation of documentation of requests for care authorization and payment. Having a thorough understanding of relevant regulatory requirements and client specific performance standards for UM authorizations and claims processing. Knowledge of CPT and ICD-9/ICD-10 coding systems. Maintain strictest confidentiality; adhering to all HIPAA guidelines/regulations. Successfully resolve edited, rejected, and denied claims. Train and develop training… Show more Responsible for the accurate handling and preparation of documentation of requests for care authorization and payment. Having a thorough understanding of relevant regulatory requirements and client specific performance standards for UM authorizations and claims processing. Knowledge of CPT and ICD-9/ICD-10 coding systems. Maintain strictest confidentiality; adhering to all HIPAA guidelines/regulations. Successfully resolve edited, rejected, and denied claims. Train and develop training resources for new hires. Show less

Smyrna, Tennessee

Maintain exceptional customer service while providing technology solutions for customers’ inquiries about hardware, software OS, apps, and compatibility. Handle incoming calls and messages from customers that need to set up new devices. Perform basic and in-depth troubleshooting and claim support as necessary, including: app and email account set up, device activation, device set up, claim status support, and factory data reset. Remotely support multiple technology devices across Windows… Show more Maintain exceptional customer service while providing technology solutions for customers’ inquiries about hardware, software OS, apps, and compatibility. Handle incoming calls and messages from customers that need to set up new devices. Perform basic and in-depth troubleshooting and claim support as necessary, including: app and email account set up, device activation, device set up, claim status support, and factory data reset. Remotely support multiple technology devices across Windows, Android, Blackberry OS, and Apple iOS. Provide customer with logical trouble shooting to resolve operation issues on mobile devices, tablets, computers, and other electronics. Proactively find new technology trends and solutions for knowledge base. Use processes outlined by the company and available tools to achieve first call resolution standards. Show less

Cranberry Twp, Pa

Coordinate movement of all loads within the assigned team. Have an understanding of metrics that lead to branch profitability including call center statistics, revenue & net revenue and communicate goals to account executives and leadership team. Identify and solve capacity shortfalls within branch.Demonstrate thorough knowledge and understanding of various systems, technology, and tools to locate and secure various equipment types for customer shipments. Assign Carriers to move shipments… Show more Coordinate movement of all loads within the assigned team. Have an understanding of metrics that lead to branch profitability including call center statistics, revenue & net revenue and communicate goals to account executives and leadership team. Identify and solve capacity shortfalls within branch.Demonstrate thorough knowledge and understanding of various systems, technology, and tools to locate and secure various equipment types for customer shipments. Assign Carriers to move shipments based on delivery information. Choose carriers based on service levels and profitability targets. Negotiate carrier rates. Ensure all loads are covered that are expected to ship each day. Show less

Pittsburgh, Pa

Deliver superior service to visitors in person and over the phone. Maintain administrative workflow by studying methods; implementing cost reductions; developing reporting procedures. Create and revised systems and procedures by analyzing operating practices; studying utilization of micro-computer and software technologies; evaluating personnel and technological requirements; implementing changes.

4836 Wexford Run Rd.

Administrate and maintain the church's website. Design various flyers to advertise events. Create enthusiasm around events to generate bigger turnouts. Facilitate and manage various social networking sites where no social networking had been previously present. Conduct monthly meetings and create content for the monthly newsletter. Order supplies and submit bills to the treasury. Be the point of contact for the church and encourage new people to join.

700 Cranberry Woods Dr., Cranberry Twp, Pennsylvania 16066

Troubleshoot software and hardware issues quickly to identify network and application issues. Provide customers with detailed information on how to set up and configure data and voice products. Implement technical solutions and be an expert on Verizon services and products. Proficiently navigate and work with various computer systems and applications. Identify, research, and resolve customer issues using the various tools, remote access, device emulators and computer systems.

700 Cranberry Woods Dr., Cranberry Twp, Pa 16066

Execute overall account management and troubleshooting on the Tier I level. Become the customer's first point of contact for all inbound calls. Maintain close contact and open communication with customers until an issue has been resolved. Take intricate ideas and relay them to customers in easy to follow instructions. Triage and escalate complex issues to Tier 2, and Management appropriately.

700 Cranberry Woods Dr., Cranberry Twp, Pa 16066

Solve tough problems and deescalate customers by focusing on exceptional customer service. Harness multi-tasking and technical skills to resolve challenging issues including basic device-related troubleshooting, billing, service inquiries, and product sales. Deliver innovative, individualized solutions, satisfying the ever-changing needs of Verizon's diverse customer base. Form trusted bonds, listen attentively and respond to customer inquiries sincerely and effectively.

5421 Jefferson Commons Dr. Ne, Albuquerque, Nm 87109

Resolve complex technical issues that require in-depth troubleshooting. Demonstrate expert knowledge on all facets of PDA devices (Android, Blackberry and Windows Mobile devices), basic devices, unsupported devices, mobile broadband products, web connect sticks, and software. Work closely with engineers to ensure specific network issues related to customer configurations are addressed efficiently and effectively. Identify error codes or server problems reported. Configure unsupported devices… Show more Resolve complex technical issues that require in-depth troubleshooting. Demonstrate expert knowledge on all facets of PDA devices (Android, Blackberry and Windows Mobile devices), basic devices, unsupported devices, mobile broadband products, web connect sticks, and software. Work closely with engineers to ensure specific network issues related to customer configurations are addressed efficiently and effectively. Identify error codes or server problems reported. Configure unsupported devices for use with T-Mobile service. Monitor server activity for data synchronization and resolve as necessary. Train new TSRs in new products/functionality support and troubleshooting techniques. Update and maintain documentation for knowledge base articles and support guides for internal use. Show less

5421 Jefferson Commons Dr. Ne, Albuquerque, Nm 87109

Perform support on a Tier 2 level for voice, data & IP platforms in the delivery of T-Mobile’s wireless network elements, platforms, systems, products and services. Use professional concepts to carry out expert level diagnostic investigation of customer-impacting network issues and provide technical inquires and information to engineers. Implement new training strategies as needed.

5421 Jefferson Commons Dr. Ne, Albuquerque, Nm 87109

Demonstrated competency in customer focus, change & innovation, strategic thinking on a Tier I level to solve customer issues. Used resources and negotiation skills to retain customers. Assisted with escalated customer issues and concerns. Built customer loyalty through timely and effective one call resolution. Increased revenue through the execution of various sales initiatives. Used resource documentation for reference and the automated and training tools provided to deliver exceptional… Show more Demonstrated competency in customer focus, change & innovation, strategic thinking on a Tier I level to solve customer issues. Used resources and negotiation skills to retain customers. Assisted with escalated customer issues and concerns. Built customer loyalty through timely and effective one call resolution. Increased revenue through the execution of various sales initiatives. Used resource documentation for reference and the automated and training tools provided to deliver exceptional customer service. Provided support for new data products and service initiatives. Show less

3023 Hsbc Way, Fort Mill, Sc, 29707

Performed internet search and verification activities largely for consumers with unpaid collection accounts. Skip-traced in accordance to federal, state and local laws in an effort to locate consumers or verify consumer information. Placed inbound/outbound calls with consumers, third parties, and employers for location or other fact gathering purposes. Consistently met production goals established by supervisors. Maintained clear and updated account documentation and coding on assigned… Show more Performed internet search and verification activities largely for consumers with unpaid collection accounts. Skip-traced in accordance to federal, state and local laws in an effort to locate consumers or verify consumer information. Placed inbound/outbound calls with consumers, third parties, and employers for location or other fact gathering purposes. Consistently met production goals established by supervisors. Maintained clear and updated account documentation and coding on assigned tasks.Initiate calls with customers in an effort to obtain/negotiate payments on delinquent accounts. Negotiate and assist customers with account questions and issues by facilitating problem analysis and effectively overcoming objections. Support various business lines by using multiple mainframe and web applications. Utilized a variety of tools and methods to prioritize payments with clients. Implement new projects and strategies to keep the team engaged and effectively achieve goals. Show less

605 Munn Rd E, Fort Mill, Sc 29715

Focused on customer support, collections of past due accounts, compliant account solutions and successful account loss mitigation. Worked with other teams to ensure all customers are treated respectfully when resolving customer account concerns. Identified and address early and late stage collections requirements, needs/issue, volumes, and timelines. Recommended solutions for difficult delinquent accounts while providing excellent customer service.

A+ Certification, Computer Installation And Repair Technology/Technician

College Credits, Bachelor Of Business Administration (B.B.A.)